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  • Posted: Dec 17, 2019
    Deadline: Dec 22, 2019
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  • THT helps make healthcare work in Nigeria. We enable our customers to access affordable, reliable healthcare and we support healthcare providers in their efforts to deliver it. We manage healthcare so that our customers and our partners can thrive. THT is one of Nigeria’s pioneer Health Management Organisations (HMOs), renowned by our stakeholders f...
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    Call Centre Agent

    Job Description

    • Receive calls from members or employer groups and providers and prospective clients
    • To receive calls from providers and have first call resolution on pre-authorization queries for limited and straight forward cases or route the query to the correct department for call resolution
    • To receive Employer group calls and to resolve queries relating to the specific group or members within the group and route the query to the correct department for call resolution in the more complex cases
    • To receive and resolve all member related calls and to ensure that all complaints and queries are resolved on first call resolution or escalate the query for resolution
    • To receive calls from prospective clients and re-route the calls to the Sales and Distribution department ensuring that het prospective clients receive the best service
    • To log enquiries for all calls relating to registered providers, Clients and members
    • To follow up on specific cases as distributed by the manager to ensure a value added service offering
    • To adhere to and live the organizational value

    Qualifications

    • Candidate must be a graduate
    • B.Sc. Nursing and additional medical qualification will be an added advantage
    • Candidate should have minimum of 2 years experience including 1 year in similar role in a Health Maintenance Organization (HMO)
    • Clinical or General Nursing and Insurance Call Centre experience is an added advantage.
    • Knowledge of NHIS regulatory guidelines, Medical Global Best Practices, Health Insurance, Products and Processes, and Scheme Rules is an added advantage
    • Excellent organizational, communication (verbal and written), listening skills and attention to detail.
    • Candidate must be very proficient in Microsoft office packages.

    Other requirements:

    • Good organizational and planning capabilities
    • Innovative and quick thinking capabilities
    • Innovativeness
    • Adaptive
    • Decision Making skills
    • Integrity
    • Ability to work under pressure
    • Adaptive, expertise, Result-Oriented, Relationship Skill
    • Working with people
    • Strategic.

    Method of Application

    Interested and qualified? Go to Total Health Trust Ltd on jobs.smartrecruiters.com to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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