Field Support Engineer at Alister Greene Consulting

Specialization: Engineering/Technical
Industry: ICT
Job Type Fulltime
Job Responsibilities:
The Field Service Engineer provides customer support, repair, testing of all equipment and performs field service calls and installations as stated below:
Installationn& Service support:

• Responsible for the installation of equipment, applications and getting the final acceptance from the customer.
• Responsible for keeping equipment fully operational.
• Troubleshooting, diagnosing, and resolving issues.
• Monitor and maintain computer networks.
• Prioritizing and managing workflow.
• Respond to customer’s calls, emails and act accordingly regarding issues.
• Maintain good and smooth communication with customers through different channels like phone, email and web.
• Maintaining procedural documents and reports
• Trains customers on use of equipment and applications.
• Ability to learn and work on changing technologies.
• Establish and maintain good working relationship with customers and other
• professionals.
• Installs upgrades.
• Handles in-house customer repairs.
• Promote service replacement parts, service contracts.

Quotations:

• Prepare quotations for service issue when system out of warranty
• Prepare quotations for parts and service contract

Communication:

• Make sure that the communication is clear and trustfully.
• Generate a report after every visit to customer to be submitted to your supervisor immediately after each visit...
• Report to the management any unresolved problems

Training:

• Responsible for a proper training of the customer
• Responsible for being properly trained

Receivables & Finances:

• Responsible for getting the acceptation documents for final payment
• Provide help to the sales coordinator to collect any remaining fund.
• Responsible for cost reduction by optimizing travel itinerary, and time reduction for installation and repair.

Other issues for Operation

• Participation on request to technical seminars or shows
• Provide all the necessary information to the sales coordinator to updated customer data base
• Provide all the necessary information to the sales coordinator to updated user list.

Other duties as assigned.
Job Requirements
Minimum Required Experience:
2-3 year(s)
Min Qualification:
OND/HND/BSC COMPUTER SCIENCE, ELECT ELECT
Other Requirements:
Candidate Requirements:

• OND in Computer Engineering or in any other relevant Engineering discipline.
• Minimum of 2year experience.
• Ability to work in adverse setting and climatic conditions
• Sound ability to diagnose problems with existing equipment and fixing them
• Ability to communicate fluently with the customers and should possess good
• customer service skills
• Enthusiastic, passionate, patient and should be a critical thinker
• Should possess good logical skills and ability to prioritize tasks depending upon the emergency situations
• Pleasant disposition with the capability to be authoritative when necessary.
• Clear and effective oral and written communication skills in English language.
• Thorough knowledge and understanding of principle discipline and peripheral  subjects.
• Strong co-ordination, organization and liaison skills.
• Managing any kind of technical work at the field even with little supervision