Teller at CITIBANK

Job Function: Operations - Transaction Services Employee Status: Regular Job ID: 19141207

Job Purpose:

The Teller is a frontline staff and is one of the customer’s first points of contact with the bank and therefore it is essential that, in spite of work pressure, they must wear a cheerful look and countenance.

His/her primary focus is to deliver prompt and efficient services across the counters and at the same time, ensuring compliance with operating and regulatory guidelines. This will include:

• Ensure prompt, error-free and control-driven cash activities.
• Maintaining across- the-counter customer interface thus enhancing customer confidence in the bank through timely processing of cash/checks transactions
• Ensuring smooth running of Cash in Transit activities.
• Ensure vault operations and Cash Handlings are diligently handled
• Provide back-up services to Customer/ Head Teller.
• Taking part in periodic reviews, reporting and miscellaneous activities
• Assist in Overseeing of Technology related issues and projects in the branch and other remote sites (implants).
• Assist in annual Continuity of Business activities, infrastructure and application changes, etc.

Key Responsibilities:

• Process all customer requests within the standard turn-around time and without error (e.g. Other Bank cheque deposit, cheques encashment, cash deposits, cheque deposits, Personal Travel Allowance/Business Travel Allowance purchase, also specialized transactions like Taxes, Multi choice subscription deposits, Airtel deposits etc).
• Report all qualifying transactions processed in line with existing National Drug Law Enforcement Agency limits.
• Ensure stated procedures and policies for all products are adhered to while processing.
• Update Registers where required before processing/after processing.
• Ensure all transactions processed during the day are fully authorized and there is no pending transaction left on the system before closing for the day.
• Ensure other bank cheques are given appropriate value dates and scan same into Clearing Interface System timely
• Maintain appropriate confidentiality and security of customer and transactional information stored in any form (images, application files, databases, spreadsheets, papers, registers, files etc) in line with local procedures and departmental designations. Ensure proper put-away procedures are observed at close of business and during any temporal absence from workstation.
• Participate in the quarterly Managers Assessment exercise for all counter products and processes and ensure satisfactory ratings are achieved for all products and processes.
• Handling of expense and internal processing transactions.
• Preparation and delivery of reports as may be dictated by product/regulatory requirements e.g. Invisible reports, Anti-money laundering reports etc.
• Perform additional task/ Projects and responsibilities as assigned by branch management.  
• Scanning and uploading reconciliation documents into the SharePoint and advising relevant parties for Implant reconciliation
• Assist in Overseeing of Technology related issues and projects in the branch and other remote sites (implants).
• Backing up for the Head Teller where necessary

Job Challenges:          

• Internal:  Moderately frequent contact with the Cash management unit Treasury and Trade Solutions, other branches, Citi service.
• External: Highly frequent contact with Customers and Teller Implant Location
• Good Interpersonal/Communication Skills
• Customer Focused
• Neat/Smart Appearance
• Analytical Mind/Proactive
• Fast Learner
• Meticulous & Accurate
• High level of integrity/sense of responsibility            
• A BSc / BA degree
• National Youth Service Corps (NYSC) certificate of completion is mandatory
• Error Free Processing
• Ability to work under pressure
• Compliance with regulatory/institutional requirements
• Processing within tight turnaround times
• Preparation of Reports with tight timelines
• Customer satisfaction in a highly competitive environment
• Weekend and public holiday work (sometime

Qualifications:

• 1 year of relevant experience
• Pass basic induction and operations training

Education:

• A BSc / BA degree
• National Youth Service Corps (NYSC) certificate of completion is mandatory