Customer Service Centre Manager at Find A Job In Africa

Key Roles and Responsibilities

• ? Provide assistance and advise to customers using our products or services
• ? Champion proper customer service etiquettes with customers by telephone email, letter and face to face, etc.
• ? Investigate and solve customers’ ‘problems which may be escalated
• ? Handle customer complaints or any major incidents
• ? Keep accurate records of discussions or correspondence with customer
• ? Provide statistics or data to determine the level of customer service the organization is providing
• ? Developing feedback or complaints procedures for customers to use.
• ? Develop customer service procedures, policies and standards for the organization or department
• ? Meet with other managers to discuss possible improvements to customer service
• ? Train staff to deliver high standard customer service.

Required Competencies and Attributes:

• ? Must be a good team player, must be innovative and proactive
• ? Must be customer service oriented
• ? Experience with technology and internet especially e-commerce
• ? Good people skill with ability to communicate effectively
• ? Proficient in MS office ( Excel, PowerPoint and word)

Minimum Qualification:

• Minimum of 3 years work experience; managing staff
• Conversant with e-commerce
• Possess online buying experience and be familiar with USA and UK sites
• Excellent communication skills
• Target driven and proactive