Office Executive at Stresert Services Limited

Job ref: FOS-N

Detailed Job Duties:

• Acts as the first point of contact to visitors.
• Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries to the appropriate channel.
• Manages the staff, pupil, parents and visitor’s entering into the school.
• Schedule and maintain appointments diary.
• Keeps record such as registration and class schedules, bus scheduling and routes, and parent contact information.
• Coordinates incoming and outgoing mails, packages, and deliveries.
• Facilitates communication within the school and maintains telecommunication system.
• Supply information regarding the school’s services to intending parents and wards.
• Deals with compliant tactfully, calmly and politely.
• Reports and document issues for resolutions to the school administrative unit.
• Manages the school’s public notice board, adding and removing content as appropriate.
• Updates the school calendar, adding and removing content as appropriate.
• Maintains safe and clean reception area by complying with procedures, rules, and regulations.
• Supports line supervisor, handle crisis, keeps the first aid box, maintain office morale and offer an excellent customer service.
• Any other duty as assigned from time to time.

Desired Qualities:

The Ideal candidate should have superior organizational skills, be self-motivated, resourceful, detail-oriented, and energetic. Must be a team player and have outstanding writing, editing, data entry and proofreading skills. Excellent communication and interpersonal skills is a must, and the ability to prioritize and handle multiple customers’/projects at a time.

Qualification, Skills & Other Requirements:

• Bachelor’s degree.
• Must have at least 4 – 5 years front office experience preferably in a school.
• Must possess telephony skills, good administrative skills, Microsoft office skills and listening Skills. Professionalism, customer focus, organising, informing, and pressure handling abilities are very essential.
• The ideal candidate is expected to have thorough knowledge of how a school runs to answer enquires correctly.
• The candidate is also expected to be aware of the roles of other employees for smooth referrals on enquire.