IT Admin Support at DealDey

Location: Lagos

Purpose Statement:
This role is responsible for maintaining and administering the network hardware, core operating systems and applications.

Key Accountabilities:

•     Ensure proper operation of the network server and the network operating system
•     Perform periodic backup
•     Implement naming convention and assign IP addresses
•     Monitor network resource allocation.
•     Manage network security/firewall policy
•     Monitor network performance, tune network to improve performance
•     Install, configure, administer and support application software such as mail software, anti-virus software and exchange software.
•     LAN administrator
•     Configure and monitor network hardware e.g. (hubs, routers, bridges and switches)
•     Draw up comprehensive user help documentation, develop innovative help desk procedures.
•     Maintain an efficient call centre by ensuring all the phone lines are functional
•     Perform conclusive test on repair and obtain sign-off from complainer i.e. employees
•     Keeps inventory of computer hardware and monitors usage
•     Adheres to quality standards, deadlines and budget
•     Analyse current usage and decide if additional equipment is required, prepare cost estimate, pass on to unit head for approval

Knowledge, Skills and Experience:

• This position requires a candidate with at least 2 years experience in a similar position.
• Candidate must possess Microsoft Certified Systems Administrator (MCSA), Cisco CCENT and relevant IT Certification(s).
• Knowledge of networking, server & telecommunication, designing, implement and support the computer infrastructure.
• Knowledge and ability to resolve technical troubleshooting.
• Demonstrated orientation towards providing support service. Ability to influence change by presenting clear and convincing reasoning through decisive and analytical problem resolution.
• Project management skills Knowledge of infrastructure administration

The following skills are essential:

•     Analytical ability
•     Creative imagination and problem solving
•     Must be Computer Literate