IT Operations Officer( Network Administrator) at Nicole Sinclair Consulting

Job Description

• Manage a mid-size team who are tasked to provide information system solutions and technical support
• Serve as the primary Point of call for all technical issue resolution
• Provide weekly and monthly metrics to meet customer reporting requirements
• Develop schedules and assigns work to meet critical deadlines
• Respond in timely manner to all customer issues.
• Maintain regular usage and performance statistics for all platform and services.
• Develop and maintain relationships between customer and technical staff working in the company.
• Ensure Information Security Policies and Procedures as the Information security champion
• Review business process and company policies to help enhance workflow and develop a stronger company
• Collaborate with sales and operations teams to help find ways to create cost-effective business processes that will attract new customers
• Deliver a monthly report to management on industry trends and how to maximize those trends by altering company procedures
• Work with relevant team to make sure all settlement and reconciliation of account are in order
• Other duties as assigned.

Requirements

• Bachelor’s degree in a related field, such as information technology, computer science, or management information systems. 
• Master’s degree in one of these fields is added advantage or in business administration
• Extensive experience within an organization’s IT department working as technicians or analysts, along with some management experience.
•  2 – 3 years work experience
• Technical skills – IT operations officer should have extensive training on computer software and hardware, including servers and systems
• Team leadership – because they direct and lead teams of IT technicians, IT operations managers should be able to effectively manage IT personnel and set department priorities
• Process enhancement – in this role, IT Officer develop and implement policies and procedures for the IT department, so some familiarity with assessing and improving processes is vital
• Communication skills – IT operations Officer should also be strong written and verbal communicators, able to communicate with team members, management personnel, and end users throughout the organization
• Problem-solving skills – this role also requires excellent problem-solving skills, especially when it comes to directly addressing user issues with software and hardware