IT Support Officer at VFD Group

Job Summary

• Responsible for the effective operation of all computer systems, related network management and hardware.
• Department: IT
• Reporting Relationships: Reports to Head IT

Key Task

• Oversee network infrastructure and systems functionality
• Mobile Device management
• Support end users
• Monitor the performance of business-critical systems to prevent delays and outages.

Responsibilities

• Maintain and optimize local company networks and servers
• Oversee data backup and system security operations (e.g. user authorization, firewalls)
• Coordinate installations, upgrades and configurations of hardware and software
• Ensure availability of computers and IT network application process.
• Assess system performance and recommend improvements
• Participate and manage all communication IS technical direction and initiatives
• Manage access to internet services
• Record management of software licences
• Evaluate the functionality of systems
• Implement & manage security or integrity and backup procedures
• Provide user training, support, advice and feedback
• Manage secure network access for remote users
• Manage stocks of equipment, consumables and other supplies
• Manage external contractors including programmers, analysts and support specialists
• Keep abreast with new technology
• Design maintenance procedures and implement
• Prepare and review all Service Level and Operation Metrics and KPI scorecards for service delivery.
• Develop IT policies and practices

Specification/ Qualification

• First degree or its equivalent in Computer Science, IT or relevant field

Minimum Experience:

• 4 years relevant experience with system installation, configuration, analysis, of which at least a year must have been spent in a similar role in the financial services industry.
• Thorough knowledge of networks and cloud computing

Professional Membership:

• Qualifications and membership in relevant professional body.

Key Performance Indicators:

• Prompt resolution of software and hardware issues
• Implementation of backup procedure
• Cost Vs Budget expended of IT consumables / budget
• Timely maintenance and upgrades of systems
• Number of initiated IT projects
• Number of strategic IT project implemented

Competence Requirements Core Skills:

• Technical skills
• Team leadership
• Process enhancement
• Communication skills
• Problem-solving skills
• Budget management

Generic Skills:

• Teamwork
• Integrity
• Pro-activity
• Detail orientation
• Interpersonal
• Time Management
• Organisation