Lounge Hostess at Sailor's Lounge

Responsibilities

• Greet and acknowledge guests and seat patrons by escorting them to their assigned table, or communicate delays and offer additional services such as beverages to keep them occupied while waiting.
• Present menus, create personal experience, answer questions, and offer information on menu items and beverages.
• Accept and organize reservations, and prioritize reservations to accommodate customers.
• Prepare seating assignments prior to service and present plan during pre-shift meeting.
• Addressed guest requests or complaints, and escalated major complaints to manager.

Requirements

• Energetic Hostess with over 5 years experience in providing world-class customer service to guests in luxury upscale lounge / restaurants.
• Highly skilled in planning service workflows and managing patrons and reservations.
• Demonstrate success in working with other lounge staff to create unique luxury experiences and upholding high quality standards.