Electrical/Electronic Technical Assistant at UNDP

Job ID: 26841
Location: Abuja, Nigeria
Grade: SB2
Posting Type: Common System
Vacancy Type: Service Contract (SC)
Practice Area - Job Family: Management
Contract Duration: 1 year with possibility of extension
   
Background

• Under the guidance and supervision of UN House Manager, the Technical Assistant provides effective and reliable services ensuring high accuracy of work in the operation of all Extra Low Voltage Electrical/Electronic Appliances installed at UN House Abuja. The Technical Assistant demonstrates a client-oriented approach, high sense of responsibility, courtesy, tact and the ability to work with people of different national and cultural backgrounds.
• The Technical Assistant  provides technical support services to the UN House Abuja Common Services unit  staff, UN Personnel, Consultants and Experts and UN staff on mission.

Duties and Responsibilities
Summary of Key Functions:

• Provision of reliable and efficient technical support services in the operation of all extra low voltage Electrical/Electronic appliances installed at UN House;
• Monitoring and maintaining records of all ELV installations in the UN House as follows:
  • Meeting Rooms and Conference Hall Audio and Visual Equipment including Video Conferencing Systems.
  • CATV [DSTV] System.
  • Public Address, Emergency Voice Communication and Disabled Alarm Systems.
  • Fire Alarm System.
  • Building Monitoring System [BMS].
  • FM200 System.
  • Access Control System.
  • LAN Networks: Voice and data
  • CCTV systems.
• Assist Staff/Users to resolve and address complaints in the use of the above systems in a timely manner;
• Promptly report of potential operational issues before they arise and recommend solution for remediation;
• Ensure that all the above Systems always operate at their optimum;
• Adhere to all operational procedures of each ELV system
• Ensures provision of reliable and efficient technical support services by:
  • Coordinating end-users operation of all extra low voltage facilities and audio visual appliances installed at UN House and daily monitoring and keeping records of the functionality and usage of all extra low voltage facilities and appliances within UN House with a view to ensuring timely preventative and pre-emptive maintenance,
  • Providing clear weekly reports in a timely manner  meeting official personnel and visitors at the airport, visa and customs formalities arrangement when required.
• Ensures cost-savings through ensuring proper use of all extra low voltage facilities and audio visual appliances installed in, around and across UN House through accurate maintenance of daily usage logs, provision of technical inputs to formulation of Common Services Annual Workplans  and reports.
• Ensures proper day-to-day maintenance of the extra low voltage facilities and audio visual appliances such as CCTV Cameras, Access Control Card Readers, Installed Projectors, Sprinkler sensors, Smoke Detector sensors, Building Management System (BMS), CATV/DSTV systems, UPS back-up for all the facilities, through timely minor repairs, arrangements for major repairs, etc.
• Ensure that all the above Systems always operate at their optimum by assisting staff/users to resolve and address complaints in the use of the facilities and applinaces in a timely manner.
• Ensures that all immediate actions required by rules and regulations as well as standard operating procedures (SOPs) are taken in using the facilities. 

Impact of Results:

• The key results have an impact on the accurate, safe and timely execution of the sub office services.

Required Skills and Experience
Education:

• Secondary Education Mandatory. HND/University degree in Electrical/Electronic Engineering or Computer Science is strongly desirable.
• Professional certification or country specific related license.  

Experience:

• 3 years’ relevant professional work experience in the design, installation, operation an maintenance of Extra Low Voltage Electronic appliances in an international organization, INGO or project.

Corporate Competencies:
Operational Effectiveness:

• Ability to perform a variety of repetitive and routine tasks and duties
• Ability to review data, identify and adjust discrepancies
• Ability to handle a large volume of work possibly under time constraints
• Good knowledge of administrative rules and regulations
• Ability to operate and maintain a variety of computerized business machines and office equipment in order to provide efficient delivery of service
• Ability to organize and complete multiple tasks by establishing priorities
• Demonstrates excellent knowledge of the relevant protocols

Managing Data:

• Collects and compiles data with speed and accuracy identifying what is relevant and discarding what is not, records it in an accessible manner and maintains data bases
• Thoroughly and methodically collects, verifies and records data demonstrating attention to detail and identifying and correcting errors on own initiative
• Transmits file data; creates and generate queries, reports and documents utilizing databases, spreadsheets, communications and other software packages with speed and accuracy
• Interprets data, draws conclusions and/or identifies patterns which support the work of others

Managing Documents, Correspondence and Reports:

• Creates, edits and presents information (queries, reports, documents) in visually pleasing, clear and presentable formats such as tables, forms, presentations, briefing notes/books and reports using advanced word processing and presentation functions and basic database and spreadsheet software
• Ability to produce accurate and well documented records conforming to the required standard

Planning, Organizing and Multi-Tasking:

• Organises and accurately completes multiple tasks by establishing priorities while taking into consideration special assignments, frequent interruptions, deadlines, available resources and multiple reporting relationships
• Plans, coordinates and organises workload while remaining aware of changing priorities and competing deadlines
• Demonstrates ability to quickly shift from one task to another to meet multiple support needs
• Establishes, builds and maintains effective working relationships with staff and clients to facilitate the provision of support.

Language Requirements:

• Proficiency in English as the UN language of the duty station.