Agent Channel Customer/Network Insights Officer at First Bank

Job ID: 1900005M
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Job Type: Full-time

Description

• Customer / Network Insights
• Product Performance Management

Duties & Responsibilities

• Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
• Provide weekly business and periodic strategic reports to key stakeholders and executive management
• Liaise with internal stakeholders and/ or external research agencies for source data on customer and channel behavior
• Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
• Develop and maintain standard operating procedure manuals for all activities related to Customer and Network Insights
• Investigate/ identify data necessary to achieve desired business outcomes and resolve data quality issues
• Create and maintain statistically robust models to facilitate the business insights and requirement definition
• Advise Agent Network Development Team of appropriate marketing actions based on the relevant information to ensure maximum benefit.
• Maintain good knowledge of relevant analytical and statistical techniques to aid work responsibilities

Expenditure Budget:

• Key financial/statistical measures of your organizational unit
• Number of staff: N/A
• Staff costs: N/A
• Costs that you control: N/A
• Income that your team generates (if any): Transaction fees from billable transactions
• Fee Income: Transaction fees from billable transactions
• Net Interest Income: N/A
• Other Income: N/A

Key Performance Indicators:

• Agent Network Base
• Percentage of active Agents
• Transaction volumes (count), and Total net revenue (Group & Business Unit)
• Customer (Internal & External) Satisfaction Index

Job Requirements
Education:

• B Sc. in relevant discipline
• Additional Professional Certification is an added advantage

Experience:

• Minimum of 3 years cognate experience (Financial Services/Payments/Data Analysis/Business Modelling/Marketing)

Key Competency Requirements
Knowledge:

• Customer Relationship Management
• Relevant Regulatory Policies/ Guidelines
• Project Management
• Industry Knowledge – global trends of mobile payments and financial inclusion
• Product strategy, development and management
• People Management
• Product life cycle management
• Financial and planning strategy
• Problem solving
• Marketing
• Business modelling

Skill/Competencies:

• Business / Product Development
• Channel Management
• Client Industry Knowledge
• Data Gathering and Analysis
• Numerate / Analytical Skill
• Computing (MS Suites)
• Presentation/ Negotiation Skills
• Planning and organizing
• Communication Skill (Written and Spoken)
• Technical skill
• Stakeholder engagement/ management