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Wakanow.com is Nigeria’s first and leading online travel company that provides customers with everything they need to research, plan and purchase a trip locally and globally. Wakanow.com offers travelers the cheapest available fares for flights, hotel reservations, airport pickups, visa assistance, vacation packages and many other travel services f...
The Call Centre Manager (CCM) is responsible for the daily running and management of the call centre through the effective use of resources.
He has the responsibility for meeting, and possibly setting, customer service targets as well as planning areas of improvement or development. CCM’s ensure that calls are answered by staff within agreed time scales and in an appropriate manner.
The CCM coordinates and motivates call centre staff and may also manage staff recruitment.
Responsibilities
Desired Skills and Experience
Interested and suitably qualified candidates should click here to apply online.
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