Grievance Redress and Feedback Mechanism Consultant (Federal Level) at Deloitte

Locations: Abia, Edo, Kebbi, Niger, Ogun and Taraba
Job Type: Contract

Job Summary

• The Grievance and Redress Feedback Mechanism Consultant will be responsible for the development of a Grievance Redress and Feedback Mechanism (GRFM) for the Project.

Responsibilities

• Characterize grievances, key actors, causes, and costs.
• Identify current types of feedback and grievances related to project operations Identify additional issues people anticipate
• What are possible causes of these grievances? How often do they seem to arise?
• Whom do the community members/project affected persons/stakeholders blame for the issues (the project, government agency, a subcontractor, or others)?
• Characterize the current system for handling complaints if any
• Identify formal, informal, and ad hoc approaches inside the company for addressing grievances.
• Identify mechanisms for early intervention or resolution so cases do not escalate
• Identify existing preventive measures
• Identify forms of stakeholder engagement peculiar to the project
• Identify project communication channels with the community
• Methods for anticipating potential conflicts during the project
• Characterize existing community systems for handling grievances and locate local dispute resolution capacity
• How does the community typically handle conflicts? (Consider traditional systems based on clan, religious, or other customary institutions; government systems such as citizen mediation centre; or privately created systems such as centers for arbitration, or conciliation)
• Evaluate dynamics working for or against the introduction of a grievance mechanism inside and outside the project
• Are there existing mechanisms that could be viewed as competing?
• Propose a plan to continuously improve GRM and communicate the final GRM mechanism to stakeholders.
• Develop a framework for the feedback and grievance redress mechanism, including a plan for building on strengths and closing the gaps (if any)

Requirements

• Master's Degree in Dispute and Conflict Resolution, Sociology or similar qualification
• Minimum of ten (10) years working experience undertaking analytical studies relating to conflict resolution and the development of grievance redress and feedback mechanisms
• Experience in the area of social conflicts
• Experience with Alternative Dispute Resolution/ membership of ADR bodies is relevant