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  • Posted: Oct 18, 2019
    Deadline: Not specified
  • Coollink Limited (member of Steam Broadcasting and Communications, Ltd, part of the AIM Group Holding Company) is a Nigerian Systems Integrator with its head-office located in Lagos and a nation-wide presence: Abuja, Port Harcourt, Kano. Over the years, we have ensured the highest levels of customer responsiveness and service quality, a trait which has earn...
    Read more about this company


    Field Support Engineer

    Job Purpose

    • The Field Support Engineer will be responsible for the scoping, deployment and support of an Office 365 environment for Coollink’s clientele.
    • The position involves proper documentation of activities such as trainings, change management amongst others

    Pre-Sales Meetings:

    • Meet with prospective/existing customers for new projects/implementations built around Office 365
    • Prepare BOM (bill of materials)for the Sales Team from which their quotes to the end user is based on.
    • Assist the Sales team in preparing bid documents for prospective clients

    Deployment of Office 365 suites:

    • Conduct pre-deployment surveys and planning for implementation
    • Deploy/Implement Office 365 solutions to end users
    • Supervise and manage licenses on behalf of the end users
    • Work with other Stakeholders to ensure that deployment is seamless and manage OEM partners were necessary

    Provide 2nd level support for Office 365 clients:

    • Review trouble tickets to ensure that tickets are properly classified and the required 1st level troubleshooting has been carried out successfully
    • Resolve end user issues and update trouble tickets

    IT Managed Services:

    • Administer LAN users on the network and resolve all issues that are IT related in the client’s office environment and remote locations
    • Ensure IT equipment have the latest firmware and upgrade when required
    • Ensure all printers, Wi-Fi access points, video conferencing equipment etc. are working properly and resolve issues reported


    • Ensure that proper documentation of IT assets in a client’s environment are kept and up to date
    • Track and create a weekly report showing incident frequencies
    • Recommend ways to manage scarce frequencies in the most efficient manner


    • This is a mid to junior level role with reporting line to the Field Support Coordinator

    Education and Experience

    • A minimum of HND or B.Sc in Computer/Electrical Engineering or Computer Science
    • A good understanding of Windows operating systems [Windows 10, Windows Server 2008 etc.]
    • Prior experience as a System Administrator in an Active Directory environment.
    • A good knowledge of Active Directory and Exchange
    • Certifications in Microsoft System Administration/Office 365 will be an advantage

    Key Competencies:

    • Ability to identify and resolve hardware related issues involving laptops, desktops and network printers
    • A very good understanding of the Office 365 portfolio including Teams, Azure, Share point etc
    • A good understanding of computer networks
    • Good written and oral communications skills. Should be able to present his/herself in a clear and understandable manner.
    • People management skills is necessary
    • Formal presentation skills
    • Problem analysis and problem-solving.

    Method of Application

    Interested and qualified? Go to on to apply

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