Bakery Operations Manager at Owens and Xley

Job Function

• The Bakery Operations Manager oversees all staff, budgets, and operations of the business.

Key Responsibilities

• Manages and oversees the daily operations of the company;
• Coordinates daily activities and facilitates communication between employees;
• Manages and oversees the activities of the customer service personnel, decorators, bakers, drivers, and other support staff;
• Handles external and internal communication of the company;
• Manages calendar, prepares for key events, and ensures events run smoothly; Attends business meetings, events, and functions on behalf of the Head Chef;
• Ensures the quality of the company’s products- cakes, pastries, and desserts are met; Promotes and markets the company’s products;
• Oversees customer’s orders from the point of order to the point of delivery or collection;
• Manages calls, resolves client complaints, and other external issues directed from the customer service personnel;
• Recommends strategies and advises the Head Chef on issues that pertain to the development of the company;
• Liaises with IT professionals to ensure company invoice software is up to date;  Delegates tasks to other employees;
• Performs other duties as assigned by the Head Chef.

Requirements
Educational Qualification:

• B.Sc/B.A

Experience:

• 2-4 years experience as a manager or similar executive role
• Experience in the bakery industry is a plus.

Skills and Abilities:

• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Experience in planning and budgeting
• Must have knowledge of business process and functions (finance, HR, procurement, operations, etc.)
• Strong analytical ability
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Good written and verbal communication skills
• Must have sound judgment
• Must pay great attention to detail
• Must be service-minded.
• Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.