Call Center Agent at Interra Networks

Requirements

• He/She must have good understanding of English and any of the major local Nigerian languages (Hausa, Igbo, and Yoruba).
• Must be able to read, speak and write English language fluently.
• Accurate comprehension, interpretation and capturing of information, accuracy and timely response to calls.
• Proficient in usage of Microsoft packages.
• Knowledge of customer service telephony and technology.
• Some experience in a call center or customer service environment.
• Good data entry and typing skills.
• Knowledge of administration and clerical processes.
• Excellent communication and presentation skills
• Ability to understand individual differences.
• Problem solving skills.
• Should be able to work Mondays to Saturdays and at any other time as required.
• Proficiency in driving Sales will be an added advantage.

Key Competencies:

• Verbal and written communication skills.
• Listening skills.
• Problems analysis and problem-solving skills.
• Customer Service Orientation.
• Organization skills.
• Attention to detail.
• Good Judgment skills.
• Team work.
• Stress tolerance.
• Time management skills.
• Persuasion skills.