Service Contracts Administrator at Cummins Inc.

Ref: 09/015
Location: Lagos

Responsibilities

•     Service Contract maintenance and renewals
•     Daily scheduling (where required) of Service Contract visits to ensure maximum contract profitability and technician efficiencies are maintained
•     Maximise up sell and remedial opportunities on all Power-Gen Service Contracts.
•     Daily Power-Gen administration (contracts & remedial specific), to include, work records, reviews, service order job opening & closures, and KPI report analysis.
•     Create customer loyalty through proactive communication, to include daily job progress reports on ongoing service interventions
•     Provide Administration support to the commercial sales team in the Preparation of PowerGen contracts and remedial quotations.
•     Provide administration and operational support on ongoing basis to the Service Support team for all matters relating to PowerGen Service Contract customers.
•     Demonstrate a pro-active approach to resolve any ongoing customer issues, complaints and/or invoice queries (contracts & remedial jobs only).

Requirements

•     College, university or equivalent required or equivalent experience required.
•     Experience gained in a customer facing environment preferred.

Experience/Skills:

•     Intermediate level of relevant work experience.
•     Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
•     Ability to work under pressure and meet tight deadlines.