Account Manager - Power Generation Segments at Cummins Inc.

Ref: 09/012
Location: Any City, NG

Responsibilities

•     Develops, manages, and maintains business relationships with assigned accounts supporting the organization's sales strategy.
•     Extends and expands sale of products and services to existing clients.
•     Leads, manages and coordinates communication and interfaces with the customer at all levels.
•     Negotiates and implements contracts with accounts as authorized.
•     Manages production and distribution issues associated with accounts.
•     Responsible for establishing and maintaining positive customer relations.
•     Acts as a champion for the voice of the customer within the business.
•     Develops account strategy and works with key stakeholders in the business to achieve optimum results.
•     Responsible for measuring customer satisfaction and creating action plans to improve satisfaction based on data.
•     Manages accounts receivable deliverables including payment terms negotiation discussions.
•     Drives Customer Focus Six Sigma initiatives to strengthen relationship with customer.
•     Drives cross business unit account development in support of account strategy.

Requirements

•     College, university, or equivalent degree in marketing, sales, technical or a related subject or equivalent industry experience required.
•     Experience gained in a customer facing environment essential.

Experience/Skills:

•     Significant level of relevant work experience including previous customer and/or product experience required.
•     Purchasing/commercial contract negotiation preferred.
•     Excellent customer relationship management.
•     Communication - Written and Verbal - Is able to effectively and clearly communicate in both written and verbal means.
•     Ability to work under pressure and meet tight deadlines.