Shop Front Supervisor at Cummins Inc.

Ref: 09/010
Locations: Kano, Makurdi, Enugu, Oshogbo, Jos, and Lagos

Responsibilities

•     Responsible for the operations and financial metrics for the locations.
•     Provides input into the Annual Operating Plan; monitors the location to the Annual Operating Plan; monitors all appropriate business metrics including Branch balanced scorecard, profit and loss metrics, and asset metrics.
•     Develops an understanding of Cummins in the line of business.
•     Monitors customer satisfaction for the location as measured by Net Promoter Score and Lens of the Customer programs; promotes a culture of customer service in the branch.
•     Supervises customer service through operations; oversees and enforces use of defined service, processes.
•     Monitors compliance with health, safety, and environmental standards and compliance; actively participates in health, safety, and environment audits.
•     Supervises facilities maintenance.
•     Supervises, develops, and motivates a small team of support employees; monitors work for direct reports.

Requirements

•     College, university, or equivalent degree in required Business Administration, Engineering, or related subject required.
•     Experience gained in a customer facing environment essential.

Experience/Skills:

•     Relevant experience required, including managerial experience.
•     Excellent customer relationship management.
•     Communication - Written and Verbal - ls able to effectively and clearly communicate in both written and verbal means.
•     Excellent verbal communication, listening, feedback, delegation, fostering teamwork and multi-tasking skills