Receptionist/Customer Service Rep at Sumec Firman Nigeria Coy Ltd

JOB DESCRIPTIONS:

• Manage large amounts of incoming calls
• Identify and assess customers needs to achieve satisfaction
• Handle customer's complaints ,provide appropriate solutions,alternatives and follow up to ensure resolution
• keep records of customer's interaction,process,customer's accounts and file documents.
• Take the extra mile to engage customers.
• Give customers information about products and service

JOB REQUIREMENTS:

• BSC/HND in Mass communication and other relevant course of study
• MUST be resident in Onitsha
• MUST have at least 2-3 years experience in customer service
• MUST be computer literate
• Proficient in English(Oral and Written)
• Presentation skills
• MUST be smart and very resourcesful
• Open to FEMALE ONLY