Operations Assistant at PecanTrust Microfinance Bank Limited

• The Operations Assistant is required for the key function of serving customers by completing account transactions.

Responsibilities

• Welcoming customers into the banking hall.
• Opening of customer accounts and regular customer engagement.
• Answering phone calls from customers and vendors.
• Attending to customer complaints and inquiries both in person and over the phone.
• Procuring vendors and negotiating prices.
• Collating information as directed.
• Providing account services to customers by receiving deposits, loan repayments and issuing withdrawals.
• Cross-sells bank products by responding to inquiries, ascertaining customers' needs, informing customers of new services and product promotions.
• Accurately posting transactions.
• Daily balancing and reconciling.
• Counting cash, turning in excess cash and ensuring currency legitimacy.
• Reporting shortages.
• Complying with bank operations and security procedures by participating in all dual-control functions.
• Maintaining customer confidence and protecting bank operations by keeping information confidential.
• Contributing to team effort by accomplishing related tasks as needed.

Requirements

• BSc in a reputable university
• Banking experience would be an added advantage
• Customer service skill, presentable, organized, detail-oriented and can work in a fast-paced environment
• Must have knowledge of Microsoft Word and Excel.