Deputy Operations Manager (Chinese Speaking) at Fadac Resources

Job Description

• The candidate is responsible for overall consular matters, the archive, customer service management and general administrative assistance at the agency.
  

Duties and Responsibilities

• Acquiring bio-metrics and inputting data on the system.
• Ensuring total customer service experience.
• Handling the Archives and General administrative assistant
• Updating the Visa Applications websites, collating and sending the weekly, monthly and quarterly operational reports to the central services team on time
• Receiving, registration and distribution of mail
• Providing exceptional support at the customer care services unit, taking care of inquiries, documentation and visa processing.
• Receiving, making and transferring phone calls from outside the agency
• Register and approve payments in clover system as per the mandate
• Assist with matters concerning the posted staff
• Be flexible and ready to perform any other work-related duties as assigned by supervisors
• Performing duties in line with the organization's policy and procedures, service standards and code of practice.

Requirements
Qualification, Experience, specific knowledge, skills:

• Minimum: Graduate or global equivalent degree
• Additional: Post - Graduate or global equivalent
• 2 – 5 years’ experience preferably in Travel and Tourism or Service industry
• Proficiency in MS office & good typing speed
• Adaptability and presence of mind to handle customer queries and complaints
• In-depth knowledge and understanding of systems and processes
• Ability to Innovate and enhance procedures and methods to increase productivity & cost effectiveness
• Team management skills