Executive Assistant to MD/CEO at Prestige Microfinance Bank

Role Summary

• Provide executive support to the MD and dealing with secretarial/administrative tasks in the MD’s office.

Key Responsibilities

• Screen telephone calls, enquiries and requests, and handling them when appropriate;
• Welcome and attend to MD’s guests;
• Liaising with clients, stakeholders and other staff;
• Organize and maintain the MD’s diaries and appointments;
• Handle incoming email, faxes and post, often corresponding on behalf of the MD;
• Deal with correspondence and writing letters, and taking dictation and minutes;
• Organize and take minutes at meetings (where required), and ensure the MD is well-prepared for meetings;
• Organize and store paperwork, documents and computer-based information;
• Attend to logistical needs of the MD (i.e. travel, accommodation, visas, etc.);
• Carry out background checks and present findings to the MD;
• Handle administrative and logistical needs of the MD’s office;
• Perform other related duties assigned by the MD.

Competency, Skills and Requirements
Educational Qualifications:

• First degree in the Social Sciences or a related field
• Additional qualification would be an added advantage.

Minimum Experience:

• One (1) year experience.

Technical Skills:

• Demonstrated ability to manage a busy diary and high level of correspondence.
• Demonstrated ability to respond courteously and professionally to incoming requests from internal and external contacts at all levels.
• Demonstrated working knowledge of productivity tools such as the Microsoft Word, Excel, Access, etc. and preparing and maintaining accurate records
• Demonstrated ability to perform basic math, including calculations using fractions, percentages, and/or ratios; read technical information, compose a variety of documents, and/or facilitate group discussions; and solve practical problems.
• Demonstrated knowledge required to satisfactorily perform the functions of the job includes: business telephone etiquette; concepts of grammar and punctuation; and pertinent software applications.
• Demonstrated ability to schedule activities and/or meetings; gather and/or collate data; and use job-related equipment.
• Demonstrated ability to work with data utilising defined and similar processes; and operate equipment using defined methods.
• Demonstrated ability to work with a diversity of individuals and/or groups; work with a variety of data; and utilise specific, job-related equipment.

Soft Skills:

• Excellent communication (written and oral), interpersonal and negotiation skills
• High level of integrity and demonstrated ability to manage confidential information
• Good analytical and problem solving skills
• Excellent organisation and management skills…
• Strong leadership, supervisory and people management skills
• High sense of responsibility, accountability and dependability
• Ability to stay calm focused and motivated under pressure.