Coordinator, System Administration at eHealth Systems Africa

Department: IT Engineering & Operations
Employment Type: Full-Time National Employee
Minimum Experience: Experienced

Purpose of the position

• The Coordinator, Systems Administration is responsible for the planning, provisioning, installing/configuring of all eHA’s systems hardware and software.
• S/He is also responsible for operating and maintaining them.
• S/He will perform a variety of complex professional and technical duties related to the installation and maintenance of the systems assigned to him/her.
• He/she will be tasked to keep inventory and documentation of all the systems. 

Keywords:

• Servers, Linux, Microsoft, Data centre, Infrastructure as code, Disaster recovery, distributed systems, Business Continuity, Amazon Web Services, Google G Suite, Business Applications, Database, Storage, VMware, Xen, Xcp-ng, Hyper-V.

What You’ll do
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other duties may be assigned:

• Jointly oversees the administration of systems and servers to ensure availability of services to authorized users.
• Ensures that systems are configured securely in line with industry standards and organizational policies.
• Monitors the datacenter health using preexisting management tools and respond to hardware issues as they arise.
• Monitors performance and maintain systems according to requirements
• Performs daily system monitoring, verifies the integrity and availability of all hardware, servers resources, systems and key processes, reviews system and application logs, and verifies completion of scheduled jobs such as backups, Disaster Recovery (DR), etc.
• Installs configures, secures, maintains, troubleshoots, manages users systems and upgrade other enterprise applications/systems and servers.
• Performs daily backup operations, ensures all required file systems and system data are successfully backed up to the appropriate media.
• Applies OS upgrades on a regular basis, and upgrade administrative tools and utilities. Configures and adds new services as necessary.
• Assembles and installs PC hardware, investigates and resolves routine hardware and communications problems.
• Performs ongoing performance tuning, hardware upgrades, disk partitions, and resource optimization as required. Provides support to process improvements.
• Troubleshoots and resolves complex system related problems and serves as an escalation point to  the operations team and other teams.
• Maintains internal IT systems in adherence with IT’s policies and standards.
• Troubleshoots malfunctions of hardware and software applications to resolve operational issues.
• Provides support to staff regarding system administration and usage. Provides support in the administration of systems and servers to ensure availability of services to authorized users.
• Attends and participates in professional group meetings, seminars, and training in order to stay abreast of new trends and innovations in the field of information systems technology.
• Perform any other duties assigned by management.
• May frequently travel between company worksites.
• Presents a professional demeanor at all times. Approaches others in a tactful manner.
• Reacts well under pressure. Treats others with respect and consideration regardless of their status or position. Accepts responsibility for own actions. Follows through on commitments.
• Participates in and promotes a positive, supportive, cooperative team environment.

Who you are
The requirements listed below are representative of the knowledge, skill and/or ability required to successfully perform this job.

• Bachelor's Degree in Computer Science, Computer Engineering, Software Technology, or other related field or equivalent years of education and work experience or any related field.
• Five (5) years working experience in System Administration, preferably in an NGO or an equivalent combination of education and experience.
• Proven experience as a System Administrator or similar role in a similar environment
• Experience with databases, networks (LAN, WAN) and patch management
• Knowledge of system security (e.g. intrusion detection systems) and data backup/recovery
• Proficiency with various operating systems and platforms
• Proficiency with various virtualization hypervisor ( VMware, Xen, XCP-NG, Hyper-V)
• Proficiency in managing storage platforms. ( NetApp, EMC, Starwind)
• Experience at the supervisory level.
• Ability to assess and learn new technology quickly.
• The capability of adapting to rapidly changing business requirements is required.
• Deep technical knowledge of databases, distributed networks, device integration and security,
• Strong analytical thinking, problem-solving, and organizational skills, with attention to detail
• Knowledge of technology project management
• Excellent interpersonal communication skills, organizational skills and great attention to detail.
• Must be able to work as a member of a team and possess good problem-solving skills.
• Must have flexibility in working hours, including on-call availability and the willingness to work-
• holidays. Excellent customer service skills.
• Advanced computer skills, including google drive, Microsoft Windows and Microsoft Office Suite.
• Proficiency working within specialized software utilized in the program.

Certifications and Licenses:

• Microsoft Certified Solutions Administrator (MCSA)
• Red Hat: RHCSA and RHCE
• CompTIA Server+
• VMware Certified Professional – Data Center Virtualization (VCP-DCV) or related.
• CIsco Certified Network Administrator (CCNA)

Work Environment:

• The eHealth Africa work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The noise level in the work environment is usually moderate but can become louder at times due to group discussions or activities. eHealth Africa is a tobacco-free environment.

Physical Demands:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• The employee must occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear, sits; walk; stand; bend;
• The employee is occasionally required to stand and walk.
• The employee is frequently required to reach with hands and arms; climb or balance; and stoop or knee sit and use a computer and reach with their hands and arms.