Customer Service Officer at Ascentech Services Limited

Job Description
Job Duties:

• Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Acts as a liaison and provides products/services information and resolves any emerging problems that clients might face with accuracy and efficiency.
• Provides technical advice and solutions for customer’s requirements and problems

Requirements

• B.Sc Degree in Computer Science, Telecommunications or relevant field
• Familiarity with MS Office and database
• Hands on experience with all telecommunications systems
• Adequate interpersonal and organizational skills
• Team player with customer service orientation

Skills and Qualifications:

• Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Good communication, Analyzing Information, Multi-tasking.