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  • Posted: Sep 13, 2019
    Deadline: Sep 13, 2019
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  • Ascentech Services Ltd acts as a gateway to provide a wide range of recruitment and selection services to companies. We are a dedicated team of professional consultants offering top of the line executive recruitment and selection services. ABOUT US Ascentech Services Ltd acts as a gateway to provide end to end recruitment services to Organisations Worldw...
    Read more about this company

    Customer Service Officer

    Job Description
    Job Duties:

    • Maintains customer records by following Customers upgrades, downgrades, Retrievals, Relocations, replacements and additional hardware and services.
    • Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
    • Acts as a liaison and provides products/services information and resolves any emerging problems that clients might face with accuracy and efficiency.
    • Provides technical advice and solutions for customer’s requirements and problems

    Requirements

    • B.Sc Degree in Computer Science, Telecommunications or relevant field
    • Familiarity with MS Office and database
    • Hands on experience with all telecommunications systems
    • Adequate interpersonal and organizational skills
    • Team player with customer service orientation

    Skills and Qualifications:

    • Customer Service, Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Good communication, Analyzing Information, Multi-tasking.

    Method of Application

    Candidates should send their CV (MS Word format) to: cv@ascentech.com.ng using the Job Title as the subject of the mail.

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