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  • Front Desk Officer​​​​​​​ at Owens and Xley

  • Posted on: 5 September, 2019 Deadline: Not Specified
  • View Jobs in Manufacturing / Production / FMCG View All Jobs at Owens and Xley
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  • Our client, a leading beauty brand is looking to fill the position of a front desk officer.

    Front Desk Officer​​​​​​​


    The function of the Role:

    The front desk officer is the organization’s front liner whose major function is to ensure that customer value is maintained according to the standards set forth by the company.


    • Answering telephone calls in a professional manner at all times.
    • Receive payments from clients and track all transactions
    • Maintaining diaries and arranging appointments.
    • Taking messages and giving feedback.
    •  Accepting packages and liaising with visitors.
    • Must possess excellent IT skills and efficiently use a variety of software packages.
    • Handling correspondence of a confidential nature and ensuring that confidentiality is maintained at all times.
    • Implementing and maintaining procedures/administrative systems.
    • Liaising with staff, suppliers and clients.
    • Standing as an interface between the staff and guests.
    • Writing receipts for services rendered and reconciling receipts at the end of the workday.
    • Collating customer information for compilation unto the client database
    • Social Media posts and interaction on the salon platforms.
    • The above list is not exhaustive of all duties responsible for and all other jobs none specified in the job description.


    Educational Qualification

    BSc or it's equivalent


    1-year experience is a similar client facing role.

    Skills and Abilities

    • Good stress and time management skill
    • Proven experience as front desk representative, agent or relevant position
    • Familiarity with office machines (e.g. fax, printer, etc.)
    • Knowledge of office management and basic bookkeeping
    • Proficient in English (oral and written)
    • Excellent knowledge of MS Office (especially Excel and Word)
    • Good organizational and multi-tasking abilities
    • Customer service orientation
    • Excellent IT and administrative skills.


    • Strong communication and people skills
    • Problem-solving skills
    • Pleasant, friendly, confident and have a good carriage
    • Integrity and professionalism
    • Sense of urgency
    • Willing to work long hours as required.
    • Smart, well-groomed and confident

    Method of Application

    Applicants should send their Resume to

    Using the "Job Title " as the subject of the mail.

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