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  • Posted: Sep 3, 2019
    Deadline: Not specified
  • Alan & Grant, is a Human Resources and Business Advisory firm. By combining creative and strategic minds, we co-create relevant and impactful solutions to our clients. ...additionally, we are developing capabilities to create and manage a portfolio of HR & Enterprise Products aimed at enhancing employee performance, business agility and overall pr...
    Read more about this company

    Performance Management Analyst

    Industry: Health Care

    Job Summary

    • The Performance Management Analyst will work with other staff to establish Policies and Procedures to drive quality Service delivery and culture and to monitor these against agreed performance target.

    Duties & Responsibilities

    • Lead and direct all quality control activities for the hospital including patient care and relations, compliance, risk management and safety, performance improvement, and infection control.
    • Lead and drive the operational performance and service excellence of the employee lifecycle support to ensure that it is delivered with accuracy and in line with agreed standards.
    • Develops strategic plans and policies for improved quality throughout the hospital and works with top management to ensure compliance with regulatory agencies.
    • Establish quality standards and performance improvement program for all departments and staff within the functional area.
    • Assess customer requirements, setting customer service standards and ensuring that these are met.
    • Ensures customer service policies and procedures are strictly adhered to  both internally and externally.
    • Prepares monthly performance management reports.
    • Act as a catalyst for change and improvement in performance and quality.
    • Develop a performance management framework that would support the value and strategic goal of the organization.
    • Set performance target plans in conjunction with team leads for individual employee and teams respectively.
    • Monitor ongoing performance and give feedback to employee.
    • Review and evaluate performance appraisal and recommend adequate training needs.
    • Develop a performance outcome frame work that would include coaching and monitoring of employee.
    • Develop a reward and recognition system for high flyer


    • Bachelor's Degree in related field
    • Minimum five (5) years of directly related experience in quality monitoring and performance improvement, or similar quality field in Health Sector.
    • Minimum three (3) years of supervisory experience.
    • Knowledge of Government Legislation and policies.
    • Computer proficiency and familiarity with database management programmes and commonly used packages like MS Word, Excel, PowerPoint etc.
    • Must be result oriented
    • Experience in conducting training on Customer Service and Process adherence.
    • Experience in Medical Accreditation Processes is an added advantage.

    Method of Application

    Interested and qualified? Go to Alan & Grant on to apply
  • Send your application

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