Head, Product Management at Deloitte

Reference Number: Job_IP001
Location: Nigeria

Job Summary

• Develop and coordinate go-to-market strategies when launching new products or services.
• You will be responsible for developing and implementing brand expansion strategies through alignment with the Customer service and advocacy, Sales and Engineering teams.
• You will also be expected to design product functions based on understanding of the customer and market needs to drive market expansion and revenue while creating and implementing product mapping, service management and product cycle, market sizing & forecasting; segmentation strategies, roadmap establishment; and creative product messaging and content marketing plans for products.

Duties and Responsibilities
Revenue Portfolio and Road Map Evolution:

• Oversee the development of product design and end-to-end implementation in line with corporate objectives.
• Align product design and development processes with business objectives, market strategy and profitability goals.
• Initiate product drive for increase in market share and diversification.
• Develop and draft new products in support of specific programs and strategic objectives, tailored to the unique coverage needs of the program. Coordinate efforts with the business units and program administrators.
• Create and maintain a portfolio of well-written products that meet the current and future needs of the company’s clients.
• Execute the go-to-market strategy and plans for the products to optimize long run contribution over the product life cycles.
• Design the product plan, price, pricing strategy, development budget and road map.
• Review and improve the end-to-end service delivery model for the new products working with operations, support and technology teams, with the aim to provide a seamless and world class customer experience.
• Review and improve the end-to-end service delivery model for the new products working with operations, support and technology teams, with the aim to provide a seamless and world class customer experience.

Product Launch and Improvement:

• Help the business in launching new product categories.
• Consult with business partners to perform feasibility (e.g., capacity, expertise, infrastructure, etc.) and financial assessments (e.g., at-risk investment, sales forecast, breakeven point, longer-term horizon for ROI, etc.) for new products.
• Create go-to-market strategies (e.g., test/launch plans) and positioning for new products.
• Manage internal communication relating to new product launches and enhancements including regular updates to internal stakeholders.

Product Development Strategies:

• Identify new businesses segments and pockets of selection currently under serviced by the business.
• Oversee the creation and management of pricing models for each product.
• Act as the key point of contact for the product team with other Department Heads and identify requirements that the product team can help solve.
• Provide thought leadership for pricing function by continuously experimenting with different strategies to deliver competitive prices for our customers.
• Work collaboratively with Sales, Engineering and Operations to ensure effective delivery and support of products and services.
• Lead on strategic initiatives around innovation and new products, and responsible for the delivery and execution of product strategies and plans.

Product Performance and Profitability:

• Work collaboratively with relevant teams to ensure there is common understanding of business goals and objectives.
• Develop high-impact sales tools such as white papers, presentations, case studies, business cases, to help improve sales win rates.
• Responsible for spearheading investigation and analyses on the product and the product market.
• Evolve the proposition to support meeting the agreed objectives, ensuring proposition is fit for purpose in the competitive environment.

Product Research:

• Responsible for advancing product research and insights for approval prior to distribution to user groups
• Develop an understanding of research and insight needs from for products and customers
• Develop knowledge of consumers and customer segmentation and their characteristics respond to product offerings including customer needs, interests, behaviors, decision drivers and product preferences.
• Develop an understanding of key current and future Product trends and opportunities so this knowledge can be applied to insights.

Required Qualifications and Experience

• Minimum of Second Class Lower (Bachelor's Degree)/ Upper Credit (HND) in Engineering, Computer Science, or a related field.
• MBA or Master’s degree in engineering, Management, or Technology is an added advantage.
• Experience of delivering features and products at scale.
• Minimum of 5 years track record of bringing new products to market within a B2C environment that meet the highest standards of delivery and quality
• At least 5 years plus product development, market and industry experience in a supervisory capacity
• Prior experience in product management and market research.
• Experience working in the Telecommunications industry with a track record of technical achievement and P&L improvement.
• Knowledge and understanding of the Nigerian and global Information Technology Industry especially Telecommunications.
• Strong experience as a line manager and a coach leading diverse teams.

Desired Competencies:

• Decision-making and problem-solving skills
• Products/Proposition Development and Management
• Demonstrable interpersonal and relationship management skills at expert level
• Demonstrable leadership and influencing skills at a senior level
• Environmental / Industry analysis
• Documentation and Strategic planning skills
• Excellent communication skills
• Project management skills also desirable
• Excellent analytical and quantitative skills.