ICT Associate at UNDP

Job ID: 25625
Location: Maiduguri, Borno
Contract Duration: 1 Year with possibility for extension

Background

• The nexus of security-humanitarian-development issues around Lake Chad has given rise to an intractable extremist insurgency that has left tens of thousands of people dead, approximately 2.5 million displaced, and more than 10 million people in the region affected and in need. While robust national and multi-national military operations have re-taken territory previously controlled by Boko Haram, UNDP recognizes that a new approach is required to consolidate these gains and establish the conditions necessary to transition from military to civilian responsibility for security, and from the provision of humanitarian assistance to the resumption of stalled development processes. In this context, the UNDP is strengthening its presence in Borno state by establishing a sub-office in Maiduguri. The sub-office will serve as the centre of operations for programming which will include a Regional Stabilization Facility, a Disengagement, Disassociation, Reconciliation and Reintegration (DDRR) and Recovery and Resilience programme. The sub-office will also comprise an Operations Service Centre to support management and operations functions related to the effective delivery of programmatic results.
• Under the guidance and direct supervision of the Operations Manager, the ICT Support Associate provides ICT services, implements ICT management systems and strategies, provides daily technical support to users of information management tools and technology infrastructure. The ICT Support Associate promotes a client-oriented approach. The ICT Support Associate works in close collaboration with the Front Office, Management Support and Business Development, Programme and Operations teams in the Sub-office, the Country Office and as and when necessary, UNDP HQ staff for resolving complex ICT-related issues, collaborates with the ICT support team in the Country Office and as and when necessary with Regional ICT Officers (RIO), Regional Bureau ICT Managers (RBIMs), ICT Managers and other ICT Staff.

Duties and Responsibilities
Summary of key functions:

• Implementation of ICT strategies and introduction/implementation of new technologies
• Effective functioning of the Sub-office hardware and software packages.
• Support to networks administration
• Provision of web management services
• Provision of administrative support
• Facilitation of knowledge building and knowledge sharing

Ensures implementation of ICT strategies and introduction/implementation of new  technologies, focusing on achievement of the following results:

• Compliance with Country Office and corporate information management and technology standards, guidelines and procedures for the SUB-OFFICE technology environment.
• Participation in development and implementation of ICT annual plan and Standard Operating Procedures in ICT services.
• Provision of support to the use of Atlas (UNDP’s implementation of ERP) functionality for improved business results and improved client services.

Ensures effective functioning of the SUB-OFFICE hardware and software packages, focusing on the achievement of the following results:

• Effective functioning (installation, operation and maintenance) of all UNDP hardware equipment and acquisition of hardware supplies.
• Performance of specific technical functions, including changing of hardware electronic components (disks, memories, network wiring, power sources, etc.) and routine repairs.
• Installation of commercial and in-house developed software and related upgrades, anti-virus programs on a timely basis.

Ensures efficient networks administration, focusing on achievement of the following results:

• Monitoring of the network connection of the Sub-office on a daily basis to ensure a stable and responsive network environment.
• Trouble-shooting and monitoring of network problems. Ensure that the UNDP desktop and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
• Response to user needs and questions regarding network access.
• Maintenance of up-to-date parameters of information for the network clients and electronic mail.
• Implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
• Maintenance of measures in place for business continuity and disaster recovery processes and procedures including backup and restoration of both server and local storage facilities.
• Networks administration support to other UN agencies in Maiduguri as required and preparation of bills for Sub-offices recovery of costs for the services provided.

Provides web management services, focusing on achievement of the following results:

• Support to the maintenance of the SUB-OFFICE websites and Intranet.
• Trouble-shooting and monitoring of websites for UNDP and other UN agencies upon request and preparation of bills for cost recovery for the service provided.

Provides administrative support, focusing on achievement of the following results:

• Provision of advice on and assistance in procurement of new ICT equipment for the SUB-OFFICE and projects, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids
• Maintenance of an up-to-date inventory of the software and hardware.
• Maintenance of a library of ICT related reference materials
• Maintenance of the inventory and stock of supplies and spare parts in cooperation with the Sub-office Administration and Procurement Teams.
• Provision of ICT support to key onsite and offsite events.

Ensures facilitation of knowledge building and knowledge sharing in the SUB-OFFICE, focusing on achievement of the following results:

• Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
• Participation in the organization of training for the SUB-OFFICE staff on ICT issues.
• Maintenance of staff training profiles.
• Synthesis of lessons learned and best practices in ICT.
• Sound contributions to knowledge networks and communities of practice.

Impact of Results

• The key results have an impact on the overall efficiency of the Sub-office including improved business results and client services. Forward-looking ICT management has an impact on the organization of office management, knowledge sharing, and information provision.

Competencies
Functional Competencies:

Building Strategic Partnerships:

• Level 1.1: Maintaining information and databases
• Analyzes general information and selects materials in support of partnership building initiatives

Promoting Organizational Learning and Knowledge Sharing:

• Level 1.1: Basic research and analysis
• Researches best practices and poses new, more effective ways of doing things

Job Knowledge/Technical Expertise:

• Level 1.1: Fundamental knowledge of processes, methods and procedures
• Understands the main processes and methods of work regarding to the position
• Possesses basic knowledge of organizational policies and procedures relating to the position and applies them consistently in work tasks
• Identifies new and better approaches to work processes and incorporates same in own work
• Strives to keep job knowledge up-to-date through self-directed study and other means of learning
• Demonstrates good knowledge of information technology and applies it in work assignments

Promoting Organizational Change and Development:

• Level 1.1: Presentation of information on best practices in organizational change
• Demonstrates ability to identify problems and proposes solutions

Design and Implementation of Management Systems:

• Level 1.1: Data gathering and implementation of management systems
• Uses information/databases/other management systems

Client Orientation:

• Level 1.1: Maintains effective client relationships
• Reports to internal and external clients in a timely and appropriate fashion
• Organizes and prioritizes work schedule to meet client needs and deadlines

Promoting Accountability and Results-Based Management:

• Level 1.1: Gathering and disseminating information
• Gathers and disseminates information on best practice in accountability and results-based management systems

Core Competencies:

• Demonstrating/safeguarding ethics and integrity
• Demonstrate corporate knowledge and sound judgment
• Self-development, initiative-taking
• Acting as a team player and facilitating team work
• Facilitating and enSub-officeuraging open Sub-officemmunication in the team, Sub-officemmunicating effectively
• Creating synergies through self-Sub-officentrol
• Managing conflict
• Learning and sharing knowledge and encourage the learning of others. Promoting learning and knowledge management/sharing is the responsibility of each staff member.
• Informed and transparent decision making

Required Skills and Experience
Education:

• Secondary education with relevant certifications in hardware and software management and application (Microsoft Certification, Cisco-office Certification). University Degree in Computer Science desirable, but it is not a requirement. Cisco Certified Network Administrator (CCNA) and Microsoft Certified Professional (MCP) required. If certification is not available at the time of recruitment, it should be obtained within 6 months.

Experience:

• 6 years of relevant working experience, including network administration, management of hardware and software platforms, data management, knowledge of Windows-based packages/applications.

Language Requirements:

• Fluency in written and spoken English as well as fluency in spoken Hausa are required. The ability to communicate effectively in Kanuri is and asset.