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  • IT Support Associate at Eat'N'Go Limited

  • Posted on: 26 August, 2019 Deadline: Not Specified
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  • Eat'n'Go brings great taste to Africa. A restaurant group dedicated to bringing the best F&B brands and concepts to Africa, Eat'n'Go feeds your needs.

    It has entered the market as the exclusive master franchisee for two great international franchises: Domino’s Pizza, a $6 billion fast food giant and Cold Stone Creamery, a $1.5 billion rising star.

    IT Support Associate


    Purpose / Role

    • The IT support Associate will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Support Executive.
    • The position is responsible for supporting and maintaining the Microsoft Server and Desktop operating systems and The Companies ERP plus general maintenance of all IT-related hardware/software.
    • The position provides exposure to a broad range of IT-related projects and activities

    Key Aims and Objectives

    • Escalating IT issues to the IT Support Executive where necessary
    • Responsible for managing backups and tape rotation
    • Diagnosing and resolving technical issues
    • Undertaking small- to medium-sized IT projects as instructed by the IT Support Executive
    • Providing desktop and server support
    • Supporting and maintaining MS Server, Pulse, Microsoft Dynamics RMS, Focus and NAV
    • Setting up and configuring new laptops and desktops
    • Installing authorized software to laptops and desktops
    • Ensuring security and upgrades are applied to desktops and laptops and kept up to date
    • Antivirus installation to all desktops and laptops
    • Fault finding to laptops and desktops
    • Reporting faults and maintaining logs on servers, desktops and laptops
    • Ensuring all logs for equipment and users are maintained
    • Setting up and configuring new servers
    • Installing authorized software to core server
    • Creating purchase requisitions for IT hardware/software
    • Ensuring licensing for all software purchased is recorded and maintained
    • Exchange server mailbox maintenance including archiving mailboxes
    • Providing support for MAC PCs
    • Preparing documents, meeting materials and correspondence
    • Performing basic administrative support duties, as required, to meet specific operational objectives
    • Performing miscellaneous job-related duties as assigned by the IT Support Executive
    • Working extra hours to meet deadlines, as required and where reasonable
    • Providing assistance as required to the IT Support Executive
    • Providing assistance and support to colleagues in IT-related matters
    • Ensuring that a high level of customer service and support is provided to all internal and external customers


    • A recognised diploma/degree in IT or Engineering
    • Hands-on network engineering experience implementing and administrating network devices
    • Desktop, laptop and mobile devices installation and problem resolution
    • Able to configure networks for fast, secure, reliable operation.
    • Good analytical and problem-solving skills to assess network performance and recommend changes.
    • Hands-on experience with network monitoring and network diagnostic tools.
    • Good interpersonal skills to communicate with users, vendors and other IT personnel.
    • Project management skills .
    • Ability to prioritise and multitask.

    Method of Application

    Use the link(s) below to apply on company website.

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