Application Support Engineer at Seamfix

Role Summary

• In this role, you will be working with a very smart, engaging an agile team to put out fires and support our external customers.
• You will be the voice of the customer, communicating their needs and requests to the engineering team.

Responsibilities

• Provide excellent support to our customers and ensure their expectations are properly managed. Basically, you will ensure our customers succeed using our products.
• Proactively monitor our services by conducting frequent health checks on our infrastructure and applications.
• Provide first level technical support.
• Develop and maintain technical operations documentation.
• Prepare accurate and timely reports. Document activities and findings in a case tracking pool.
• Manage a ticketed query system and ensure comprehensive database of queries and resolutions is kept up to date.
• You will ensure proper collaboration and communication with other functional teams to meet customer needs and resolve technical issues.

Requirements

• A First class or Second class upper Bachelor’s degree in Computer Science, Computer engineering, Mathematics, Statistics or a related field.
• 0-2 years experience
• Experienced with Windows server.
• Good understanding of Unix/Linux environment.
• Good SQL skills.

Essential Competence & Attributes:

• Excellence driven.
• Commitment to collaborative problem solving
• Strong ownership and can-do  mindset.
• Leadership tendencies.
• Critical thinking capabilities.
• Continuous improvement.
• Good attention to details.
• Ability to prioritize tasks based on urgency and importance.