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  • Posted: Aug 23, 2019
    Deadline: Sep 6, 2019
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  • Alfred & Victoria Associates is one of Nigeria’s leading ICT solution based company. Our company offers a wide range of services which are in high demand of today’s emerging market.
    Read more about this company

    Network Engineer

    Department: Technical Support
    Reporting to: CTO (Technical Issues)
    GM (Customers Relations)

    Role in Summary

    • As a key member of our Technical team, you will be responsible for the execution of Technical/Network strategy, coordinates the Network Operation Centre (NOC) to achieve maximum possible service availability & performance for customers.
    • Ensure total customer satisfaction for the Company clients at all time.
    • Coordinates the Technical Support Team to have excellent relationship with Sales Team, Project Team, Accounts Department & the Clients.

    Main Duties

    • Assist in developing, designing & implement workflows for infrastructure configuration, back –up & management.
    • Introduce new networking technologies or improve existing technologies to add value to existing services & capabilities.
    • Develop solutions that drive the success of our network.
    • Participate in developing policies, procedures and technical reports.
    • Leverage networking tools to identify & mitigate networks anomalies.
    • Ensure stable & reliable ISP network services.
    • Monitors the network performance on daily basis.
    • Handles & coordinates network trouble shooting & fault analysis.
    • Coordinates Trouble Ticket generation & swift responses.
    • Coordinates escalation matrix & solution management.
    • Manages deployment & maintenance of network monitoring, analysis & reporting tools.
    • Coordinates configuration processes on the hardware.
    • Manages installation of network hardware & software.
    • Provide technical guidance and leadership to Technical Support Team in interpreting and reacting to networks issues/events.
    • Contribute to design & enhancement of the Company datacentre infrastructures.
    • Manages outages bridges, compose detailed shift and outage reports to Management.
    • Review new technologies and keep the company at the forefront of developments in Network Engineering.
    • Research and identify solutions to software and hardware issues.
    • Diagnose and troubleshoot technical issues, including account set and network configuration.
    • Talk Clients through a series of actions, either via phone, email or chat, until they have solve a technical issue.
    • Provide prompt and accurate feedback to Customers.
    • Report from time to time to CTO.
    • Any other Tasks assigned to you by the Management.

    Personal Qualities & Qualifications
    Job Holder need to be:

    • A focussed, self-motivated Network Engineer with creative flair who will bring Network strategies to life.
    • An Engineer passionate about Network Strategies that thrives on delivering exciting performance and content.
    • A highly effective individual who has an absolute eye for detail and is focussed on improving business performance through exceptional Network – Strategies/Solutions execution, reporting and evaluation.
    • Degree holder in Electrical Electronic Engineering, Telecommunications Engineering or Computer Engineering from reputable higher institution.
    • Must be certified professional in the relevant network engineering certifications like CCNA, CCNP & CCIE etc.

    Demand on the Job

    • Must have 5 years cognate experience in Network Engineering from software & telecommunications related organisation especially ISP firm.
    • Ability and wiliness to work long hours and meet tight deadlines.
    • Ability to work under none or minimal supervision.
    • Maybe required to work weekends and in shifts.

    Key Performance Indicator:

    • Swift resolution of any established Trouble Ticket within 30 minutes for minor complaints.
    • Swift resolution of any established Trouble Ticket within 2 hours for major complaints.
    • Proper monitoring of Network.
    • Low outages /down time NOT more than 6 HOURS per month recorded.
    • Proactive maintenance of the Network & data centre infrastructures.
    • Low Clients churning rate at minimum rate of one client per month. OR 0.05% of the clientele base per annum.
    • High rate of Configuration and commissioning of minimum 10 Links per day.
    • High retention rate of Technical Support employees under supervision of Network Engineer.
    • Excellent customer relations.

    Salary
    Very Attractive.

    Method of Application

    Interested and qualified candidates should send tailored CV to: apply@alfred-victoria.com using the Job Title as subject of the email.

    Note: Any application received after the above time will be automatically rejected.

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