Service Sales Specialist at ABB

Reference Number: NG65825396_E4
Location: Lagos, Nigeria
Job type: Full-Time
Contract: Regular/Permanent

Overview/Job Description

• Join ABB and work in a team that is dedicated to creating a future where innovative digital technologies allow greater access to cleaner energy.
• As a Service Sales Specialist, you will be a part of the Country Staff Various based in Lagos, Nigeria. Reporting to the Industry Sales Manager, you will be responsible for coordinating Service work done at site and ensuring it complies with ABB's and customer's standards, procedures and policies. Single point of contact for the customer during the execution of a Service job.

Your Responsibilities

• Single point for customer: Building and maintaining sustainable relationship with customer. Managing customer requirements and customer enquiries. Ensures continuous communication.
• Coordination: Coordinating, planning, scheduling and oversees all Service jobs with necessary resources, spare parts and logistics for site.
• Contract management: Managing customer satisfaction by ensuring that ABB fulfils its contractual obligations and business requirements. Ensuring the required quality is delivered and the health, safety and environmental issues are competently managed.
• Service order process: Managing the Service order process in a timely manner from quotation to invoicing and cash collection.
• Reporting and documentation: Managing all required reporting and documentation. Ensuring all necessary data has been registered in a timely manner in the system.
• One ABB: Cooperating and coordinating activities with other ABB units and teams to harmonize Service activities and to maximize Service sales at every opportunity. Ensuring the transfer of Service findings to the product/system Local Business Units for improvement of their offerings.
• Safety and Integrity: Living ABB’s core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business.

Your Background

• A Master's degree or equivalent degree in Mechanical Engineering.
• 3 years of experience in same field.
• Multinational organization experience is preferred.
• Proficiency in both spoken & written English language is required.