Teller at Standard Chartered Bank

Job ID: 447404
Job Function: Retail Clients
Location: Lagos

Job Description

•      Processing of all daily counter transactions for deposit/withdrawals to savings, current and fixed deposit accounts (involving cash, cheques, passbook maintenance, inter-account transfers) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.
•     This may include servicing of Priority Banking customers at separate counters and may also involve a higher level of specified service standards.
•     Cross-selling of simple products (eg Fixed Deposits, Cards during non-peak transaction times, and where relevant, identify prospects for cross-selling of other products (from observation of customer transactions) to highlight to sales staff.
•      General reconciliations and control activities (which can be individually assigned) which may typically include:
•      ATM cash loading, statistics, reconciliations
•     Central control of branch cash (ie Chief Cashier function)
•     Processing of outward clearing cheques
•     Posting of standing orders/payroll/card merchant transactions to customer accounts
•     Reconciliation of operating accounts for daily control as well as surprise audit proofing
•     General filing
•     Gathering/preparation of statistics for service quality and productivity indicators.
•     Conducting investigations initiated by customer inquiry
•     Cash pick ups from cash sites
•     Occasionally assigned to manage cash sites.
•     Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to:' identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers'.