Relationship Executive at Swift MediSpark

Location: Surulere, Lagos

Job Description

• The Relationship Executive is mainly focused on keeping customers “happy” in order to elongate their lifetime value to the company.
• He specializes in rendering excellent Customer Service, Technical Support, and and actively participates in overall Product Development.

Responsibilities and Duties

• Mastering all aspects of our EMR software and independently training of new prospects/old users.
• Travelling with the implementation team to assist is setting up our program for new hospitals (or clients).
• Attending to inquiries/complaints relating to technological support.
• Acting as the primary liaison between company and our clients on technical issues.
• Helping new clients to troubleshoot and resolve issues with their paperless transition process.
• Managing and supporting LAN and WAN Network devices for our users (especially small users).
• Maintaining technical documentation and service catalog on installations, configurations and troubleshooting.
• Relating customer needs for unique program features and/or improvement to the development team.
• Periodically analyzing customer complaints, and suggesting development solutions to improving upon the.
• Learning relevant programs when necessary and executing development tasks assigned to you.
• Participating in clients' feedback survey and Developing creative strategies for client/customers retainment.
• Handling the client relationship management database and optimally utilizing it in the management of customer contacts and mailing lists.

Job Requirements

• B.Sc or its equivalent in Comp. Science/Comp. Eng/ICT/MIS (or related disciplines) from a recognized institution.
• Prior experience in IT support roles is necessary.
• A minimum of 2 years' working experience in a corporate setting.
• Hands-on experience with Windows/Linux/Mac OS environments.
• Solid computer skills, including MS Office, marketing software (Adobe Creative Suite & CRM) and applications (Web analytics, Google Adwords etc.).
• Knowledge of HTML, CSS and web development tools (e.g. Dreamweaver) desirable.
• Understanding and prior use of at least one major programming language (e.g. C+).
• Good understanding of computer systems, mobile devices and other tech products.
• Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus.
• Ability to learn fast and adapt to new environment.
• Excellent verbal and communication in English Language.
• Knowledge of hospitals and healthcare (added advantage).
• Ability to travel long distances without getting sick.
• Preferred Location – Surulere-based or maximum of 15 minutes drive away.