Travel Coordinator at Andela

About The Role

• As part of our business model, Andela’s software engineers travel for at least two weeks a year to our partners’ offices, predominantly based in the United States, with a few partners located in different parts of the world. With seven offices on two continents, we also have other Andela employees traveling between offices every week.
• Andela is looking to hire an experienced travel manager to support the Travel team to build a world class travel agency within Andela. This individual will be responsible for day-to-day support for Travel Management across Andela. The successful candidate will have travel management related experience, ability to prioritize workload and meet deadlines, and be comfortable working in a fast-paced environment

Responsibilities

• Enforce a business-wide culture where Andelans understand travel processes, have a clear understanding of the policy, and travel efficiently to minimise cost of travel.
• Implement departmental agreed strategies and tools to automate and improve excellent customer satisfaction
• Organize and present statistical data to ensure a cycle of operational excellence and continuous improvement. Also ensure proper tracking and recording of all travel related expenses.
• Providing Andelans with seamless and best in class travel experience.
• Monitoring vendor service delivery to ensure it is in line with agreed SLAs and best in class service
• Responding quickly and proactively to travelers requests and resolving complaints
• Ensure all direct reports and teams have clear objectives, conduct regular check-ins and review and ensure development opportunities
• Contribute to the development of Andela global travel policies and guidelines as the business scales
• Identify opportunities for Andela to improve/optimize developer travel as well as prepare and submit monthly travel reports as required
• Review travel incident log on a weekly basis and prepare reports on incidents for travel leadership
• Source for the best and competitive rates for travel service providers (hotels, car companies, agents etc.
• Partnering with emergency preparedness vendors to ensure employee safety at all times.

Knowledge, Skills and Experience

• Bachelor’s or equivalent degree
• 4+ years in the travel industry or similar industry
• Must be detail-oriented, analytical and organized with experience creating, analyzing and managing reports
• Must possess a positive attitude, strong customer service skills and a passion for excellent customer service
• Good time management skills with the ability to multi-task even under immense pressure
• Attention to detail
• Excellent written and oral communications skills
• Ability to be resourceful and proactive in dealing with issues that may arise
• Ability to organize, multitask, prioritize, handling last-minute complications while successfully producing results and work under pressure
• Strong interpersonal skills with experience or interest in working with different cultures/ global teams are a plus
• Diplomatic and patient.

Benefits & Compensation:

• Full-time compensation
• Full medical coverage
• Breakfast, Lunch and snacks provided daily
• Beautiful working environment
• Opportunity to work with the brightest minds on the planet
• Oh, and a chance to change the world!