IT Support Analyst at OutsideinHR Limited

Purpose

• The IT Support Analyst role is to ensure proper ICT operations so that end users can accomplish organizational tasks efficiently.

Deliverables
IT Administration & Support:

• Maintain, update and debug company websites.
• Record, track, and document the IT helpdesk request, including all successful and unsuccessful attempts made, and actions taken, through to the final resolution.
• Identify and learn appropriate software and hardware used and supported by the organization including ERP and LMS.
• Perform hands-on fixes at the desktop level, including installing and upgrading software, implementing online and onsite file backups, and configuring systems, printers, intercoms telephony and applications.
• Update network applications, servers, access points, routers and other network equipment as required
• Perform routine server monitoring and performance benchmarking
• Monitor and remove virus, spyware, and other unauthorized software

Requirements

• Qualification: B.Sc / HND in Computer Science or related field. Certifications such as MCP, A+ or its equivalent.
• Experience with desktop operating systems including Windows 7,8.1 and 10, Ubuntu Linux, and Mac OS X
• Experience Managing local and cloud servers.
• Experience administering ERP software Like Sage 300, OpenERP (Odoo), SAP
• Intermediate knowledge of CMS like Wordpress, HTML, Javascript, MySql, CSS and PHP.
• Intermediate knowledge of TCP/IP, Switching, Routing and subnetting. Access point configuration and Networking.
• Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
• Experience: Minimum of 2 years post NYSC work experience on a similar role.