Customer Intelligence Analyst at Innovectives Limited

Job Description

• Analyze large amounts of information to discover trends and patterns
• Define Data Governance Standards within the Organization
• Aid in the realignment of all Data goals within the Organization
• Drive improved data quality for effective analytics and decision making
• Develop Data Models for the Organization
• Evaluate Data Models and Physical Databases for variances and discrepancies
• Build Predictive models and Machine learning algorithms
• Ensure Quality Data for regulatory purposes
• Drive Customer Feedback Management within the Organization
• Preparation of Reports and presentation of information using data Visualization techniques
• Analyze Customer Performance and Provide insights
• Evaluate and analyze user experience processes and provide guidance on improvement across various touch points
• Drives discussion of key metrics with interpretation, hypothesis and proposes action

Minimum Experience

• Candidate should have 3 years cognate experience working in a similar role.
• Must have strong knowledge of data analysis, data management and business intelligence reporting using excel
• You must be skilled at analysing customer feedback metrics and handling displeased customers.