FSL Complaint & Feedback Mechanism Assistant at INTERSOS

Work Location Magumeri, Bama, Ngala & Mobbar LGAs
N. of positions 4
Reporting to Field Coordinator

2. Job description
A. General purpose of the position, responsibilities and tasks

General purpose of the position
Mainstreaming of protection in food security activities

Main responsibilities and tasks

• Lead the collection of information/data about vulnerability, protection needs and concerns of the targeted population.
• Manage individual protection cases, including maintaining strict protocols for confidentiality and consent.
• Update case files on individual developments, following international SOPs and ensuring beneficiaries’ data are protected.
• Support the focal point for the identification and referral of Extremely Vulnerable Individuals and People with Specific Protection Needs for adequate assistance according to INTERSOS pre-defined criteria.
• Conduct follow-up monitoring visits to ensure that needs have been met in an appropriate manner and beneficiary have the opportunity to provide
• feedback on the assistance received.
• Contribute to the establishment/maintenance of a referral pathway, respectful of the confidentiality principle and international SOPs.
• Prepare and timely submit timely reports to hierarchy.
• Provide constant feedback to supervisor on progress, lesson learnt, achievements and gaps, issues and problems.
• Any other duties as may be assigned by the Project Manager;
• Conduct duties in accordance with INTERSOS Nigeria programme and protection Standard Operating Procedures (SOPs);
• Conduct duties in strict accordance with INTERSOS Code of Conduct and the principle of confidentiality.

3. Position requirements
Education Tertiary level of education “desirable”

Professional experience

Minimum of 6 months volunteer humanitarian work “desirable”

Professional requirements

• Good speaking, writing and reading skills
• Good computer skills
• Languages English, Hausa, (Kanuri is desirable)

Personal requirements
Hardworking discipline and trustworthy