Technical Support Representative at Formplus

Location: Yaba, Lagos
Job type: Full-time (On-site)

Job Description
As a Technical Support Representative at Formplus, some of your responsibilities will include:

• Responding to customer inquiries and requests across channels effectively
• Investigating, diagnosing, troubleshooting and identifying solutions to resolve customer issues
• Reporting and escalating issues when necessary
• Assisting the product and engineering team

Minimum Requirements

• Great communication skills
• Ability to pay attention to details
• General understanding of software applications and how the Internet works
• Ability to collaborate effectively and work in a team
• Recent graduates are encouraged to apply. Technical background is an added advantage

This role may be ideal for you if:

• You are passionate about the tech industry
• You are excellent at communicating clearly in written and spoken English
• You are good at identifying and troubleshooting problems
• You are good at 'connecting the dots'
• You are empathetic and derive joy from helping people
• You are a fast learner and interested in learning new concepts
• You are constantly looking for ways to improve processes
• You are comfortable working outside official hours if necessary