SPA Operations Manager at Owens and Xley

Our client, a leading beauty spa which specializes in lashes, brows, and nails services is looking to fill the position of a beauty studio operations manager.

The function of the Role:

A beauty studio operations manager oversees all staff, budgets, and operations of the business.

KEY RESPONSIBILITIES

• Oversee daily studio operations
• Supervise staff to ensure that staff actively carry out their roles
• Ensure strict compliance and monitoring of organizational rules, policies and standards
• Prepare daily sales reports
• Ensure all beauty treatments/services meet the company’s standards
• Ensure the business environment is properly cleaned at all times
• Ensure that the work stations are properly maintained and are clean at all times
• Arrange for regular maintenance services for all equipment
• Supervise cleaning and check at timely intervals
• Update and uphold company’s policies as required
• Handle and resolve all clients’ complaints
• Reconcile payments received with sales officer

REQUIREMENTS

Educational Qualification

BSc/BA; MSc/MA is a plus

Experience

• 4 years’ experience as a Manager or similar executive role
• Experience in the beauty industry is a plus

Skills and Abilities

• Highly analytical, driven and focused.
• High level of professionalism;
• Networking, prospecting and persuasion skills with the ability to identify the needs and challenges of clients.
• Experience in planning and budgeting
• Must have knowledge of business process and functions (finance, HR, procurement, operations, etc.)
• Strong analytical ability
• Must have outstanding organizational and leadership skills
• Problem-solving aptitude
• Good written and verbal communication skills
• Must have sound judgment
• Must pay great attention to detail
• Must be service minded.
• Must present herself and act in a manner that is appropriate in order to protect the organization’s image and reputation at all times.