Project Management Officer at Telvida Communications Services

Responsibilities

• Obtains award letters from customer/sales team and prepares Project Initiation Documents (PID) based on the agreement
• Develops project plans and upload on shared project drive
• Prepares for and attends customer meetings/conference calls at initiation of the project and at other times as agreed in the PID
• Communicates with project stakeholders by sending updates/reports to them on the progress of the work
• Ensures that the team working on the project work together as there are no delays from one party hindering the work of another
• Prepares and sends weekly status report to COO, Technical/Senior Project Manager and customers on on-going projects
• Responsible for project issues management, escalation management and change management
• Follows up on internal and external dependencies required for project delivery to ensure timely delivery on projects
• Participates in the review of project performance
• Manages Project Close- out by preparing Project Acceptance Certificate(PAC) to customers to sign off accepting the project had been completed
• Updates tasks on shared project drive based on completed projects
• Reviews service quality assessment on customer feedback forms to identify improvement opportunities. Promptly shares with the relevant team/unit as appropriate
• Obtains endorsement documentation of project completion.

Requirements

• BSc in Project Management or any relevant discipline.
• PMP certification is an added advantage.
• Minimum of 2 years relevant experience.