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  • Field Service Engineer at GE - General Electric

  • Posted on: 11 July, 2019 Deadline: Not Specified
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  • GE Healthcare provides transformational medical technologies and services to meet the demand for increased access, enhanced quality and more affordable healthcare around the world. GE works on things that matter - great people and technologies taking on tough challenges. From medical imaging, software & IT, patient monitoring and diagnostics to drug discovery, biopharmaceutical manufacturing technologies and performance improvement solutions, GE Healthcare helps medical professionals deliver great healthcare to their patients.

    Field Service Engineer

     

    Job ID: 3314232
    Location: Lagos

    Role Summary

    • Fully proficient service professional, managing a complex customer service area through leadership and development of team (field engineers, biomedical technicians, field technicians).
    • Creates an environment to achieve ultimate customer loyalty.
    • Provides leadership in setting and achieving assigned goals in the profitable installation, maintenance, and repair of GEHC products, and the growth of the service contract base

    Essential Responsibilities

    • Technical: Maintains all models specific to a modality in the assigned area
    • Electronic/Mechanical: Total system level trouble-shooting on complex multi-symptom problems
    • Maintains daily communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction
    • Utilizes the escalation process to resolve customer service delivery issues and conducts root cause analysis that will lead to effective problem solving
    • Provides actionable feedback on performance of team members, both to the individual, as well as to the area leader (Service Team Leader)
    • Participates in sales opportunities, such as contract renewals and assisting with promoting and implementing revenue programs
    • LCT: Assists in Account Sales visits; helps train others where necessary; identify Sales opportunities and communicate to account team
    • Business growth: Assists in the growth and direction of business in his/her geographic area
    • Productivity: Responsible for Warranty and PMS contract cost control
    • Administration: Responsibly completes all administration tasks on time
    • Ensures timely completion of FMIs and PMS inspections documentation for assigned accounts
    • Installation: Plays a leading role in complex and multifuntional rooms. Shares best practices
    • Maintain effective quality systems and programs compliant with ISO 9001 standard, according to the GE Service Quality Policy Statement

    Qualifications/Requirements
    Required Qualifications:

    • Bachelor’s degree, Electrical Engineering, Electrical Engineering Technology, equivalent military education or Associates Degree with 6 years experience servicing electronic equipment, or a High School Diploma/GED and 12+ years experience servicing electronic equipment or equivalent knowledge or work experience
    • Technical analytical skills. 5-7 years Field Services experience
    • Experienced equipment engineer (specializing on radiology equipment)
    • Comprehensive knowledge of a specific modality or multi-modalities
    • Sought by others for guidance and advice
    • Ability to work independently with minimum direction
    • High work standards and quality
    • Customer skills; deals tactfully and effectively with differences of opinion, influences rather than directs
    • Willingness to travel as required within your specified geographic region
    • Must have a valid driver’s license in regions where required to drive on company business

    Preferred Qualifications:

    • Excellent analytical and communication skills with the ability to communicate complex technical issues in an easy to understand manner
    • Experience interfacing with both internal team members and external customers as part of a solution based service process
    • Exceptional interpersonal and leadership skills
    • Change agent and process oriented
    • Knowledge of Healthcare marketplace

    Desired Characteristics:
    Communicating:

    • Speaks clearly and fluently
    • Expresses opinions, information and key points of an argument clearly
    • Makes presentations and undertakes public speaking with skill and confidence
    • Responds quickly to the needs of an audience and to their reactions and feedback
    • Projects credibility

    Coping with Pressure:

    • Works productively in a pressurized environment
    • Keeps emotions under control during difficult situations
    • Balances the demands of a work life and a personal life.
    • Maintains a positive outlook at work
    • Handles criticism well and learns from it
    • Embracing Change & Demonstrating Enthusiasm
    • Adapts to changing circumstances
    • Accepts new ideas and change initiatives
    • Adapts interpersonal style to suit different people or situations
    • Works hard and puts in longer hours when it is necessary

    Method of Application

    Interested and qualified? Go to GE - General Electric career website on jobs.gecareers.com to apply

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