Accountability Assistants at INTERSOS

Work location Ngala and Monguno
N. of positions 2
Starting date 1 st August 2019 to 31 October 2019
Contract duration 3months (1 st August 2019 to 31 October 2019)
Reporting to Accountability Assistant
Supervision of N/A

2. Job description
A. General purpose of the position, responsibilities and tasks
General purpose of the position

The main purpose of the role is to Support INTERSOS Programs establishing/strengthening and managing the accountability
system for efficiency, transparency and quality program implementations.
Reporting to the Field M&E Officer and closely working with program and front-line staffs.

Main responsibilities and tasks

• Support in managing the complaints and response mechanism (CRM) in each location on the highest
• levels of integrity which beneficiaries will trust and ensures that they can make confidential complaints and
• be confident of the response processes.
• Monitor complaints received and response (follow-up) processes through developing and maintaining a tracking mechanism.
• Ensure that feedback is routinely recorded, reviewed and responded timely in line with feedback mechanism
• guidelines.
• Be the first point of contact for beneficiary, staff and stakeholder complaints in field location.
• Maintain and update the CFM (complaint and feedback mechanism) database; and provide timely update to project staff based on the nature of feedback.
• Support the CCCM Monitors in analyzing patterns and trends in complaints to help improve programming.
• Generate periodic reports and share with project teams and the meal department.
• Participate in internal and external meetings related to humanitarian accountability in field locations.
• Lead in developing a responsive, functional and appropriate feed backing mechanism which can improve current project implementation and guide
• future programming.
• The tasks and responsibilities defined in this job description are non-exhaustive and can evolve depending on the project’s needs.

3. Position requirements
Education Minimum of B.Sc/HND in Any discipline (preferably statistics or social sciences) from a recognized higher institution

Professional experience

• At least 1 year of experience in the design and implementation of M&E in development and emergency projects.
• Knowledge of Accountability systems is an added advantage
• Hands-on experience of monitoring/Evaluation and supporting community-based development programmes.

Manage and organize information systems, establish and maintain filing systems

Professional requirements

• Experience in designing tools and strategies for data collection, analysis and production of reports.
• Expertise in analysing data using statistical software.
• Ability to work independently and make good decisions with minimum supervision.
• Excellent command of English and local language oral and written.
• Background/familiarity with Emergency.
• Strong interpersonal and team building skills and excellence as a team player.
• Must possess the ability to learn with speed and ease.
• Good computer skills (Microsoft Office: Word, Excel, PowerPoint presentation etc.) are an added advantage.
• Knowledge the use of Google Drive
• Strong sense of responsibility, methodical and accurate with high organizational skills.
• Honesty and integrity and able to cope with stressful situations.
• Languages English, Hausa (Kanuri and/or Shua desirable)

Personal requirements

• Highly motivated, flexible, reliable and trustworthy
• As a general input to this section, not mandatory requirements are followed by the word ‘‘desirable’’ in brackets. All other requirements are considered as mandatory.