Passive and Active Partner Governance Engineer at Airtel

Purpose of the Job

• Responsible for Manages Services contract KPI Delivery Quality Assurance, ensuring attainment of optimal Network service Quality.
• Enforce contract adherence by partners, managing vendors to deliver on agreed Quality standards. Responsible MS Quality KPI validations, reconciliations and signoffs.

Roles and Responsibilities

• Validation/Auditing the processes and procedures across strategic partner operations
• Track SLA with strategic and non-Strategic partners to ensure compliance and impose penalty where applicable.
• Supervise software roll-out after first node implementation
• Audit Network configuration to ensure that all the nodes are running with latest software.
• Supervise and conduct acceptance test for all the new nodes to be integrated to the network.
• Leading/Guiding the MS team during hardware and software change implementation.
• Effective Management of Spare Process within the operations in order to ensure sustained network KPIs.
• Supervise all special events projects like improvement drives, festival target optimization (Charismas, EID & New Year etc), Bombed/burnt sites restoration.
• Project manages MS transition.
• Provide support for all RAN related issue coming from customer, CSD.
• Provide technical governance with MS partners.
• Follow up on the reported problem.  

Competencies:

• Good Team spirit.
• Action oriented.
• Attention to details.
• Accuracy.
• Personally motivated.
• Proactive spirit.
• Getting it right the first time.

Skills and Qualifications

• Bachelor’'s degree or HND in Engineering or any related applied science field.
• At least 5years Networks Operational experience in GSM environment.
• Technical knowledge on Network Elements (Switching Systems, RAN, MPBN and SIGTRAN)
• Basic troubleshooting skills on Network Elements.
• Experience in different network vendor area, such as Ericsson, Huawei, NSN etc.