Solutions Engineer at Pivotage Consulting

Job ref.: EG/1127/MAI
Location: Victoria Island, Lagos
Type: Full Time
Reports to: MD.

Job Responsibilities

• Research and documentation of new solution
• Client requirement gathering
• Liaise with project teams to effectively assign roles and task per project
• Carry out backend support/installation for all video and telephony services (internal and external)
• Provide technical solution architecture were necessary to aid sales presentation.
• Design of graphical model of proposed solution for clients
• Responsible for all products and services demos POCs and complex site survey engagement and documentation.
• Development of post-deployment documentation
• Solution design, documentation and restructuring
• Coordinate the activities of the technical team.
• Act as the liaison agent between the client and software team, providing update and sharing delivery timeline with clients for solution requiring programming.
• Providing detailed specifications for proposed solutions including time and scope involved
• Responsible for developing time frames/schedules for the software team for the execution/deployment of software programs/monitoring of progress to ensure time frames are adhered to
• Establishing a framework for necessary contributions from various departments and facilitate their collaboration
• Documenting and monitor requirements needed to institute proposed updates in relation to customer experience
• Other Duties
• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies:

• Must possess Project development and leadership skills.
• Must have up to date understanding of best practices regarding system security measures
• Must be able to understand advanced business analysis techniques and processes
• Must have the ability to work with various departments to facilitate the orderly execution of a proposed project plan

Job Requirements

• B.Sc in Computer Science, Computer Engineering or related field.
• Master's degree is an advantage
• Microsoft/Cisco certification is mandatory
• 6-10 years relevant experience
• Excellent problem solving and analytical experience with strong emphasis in data retrievial and product subject matter expertise and report preparation
• Client interface and consulting skills required
• Willingness and ability to travel
• Exceptional meeting facilitation skills and interpersonal skills
• Demonstrated success in managing a large account/project relationship.