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  • Posted: Jul 8, 2019
    Deadline: Jul 12, 2019
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    Mentapps is a value-added service (VAS) provider, Mobile Application Development, Web/WAP Services, Internet Advertising and LBS Management. And new media provider offering an array of next-generation mobile solutions based on innovative technologies and service platforms. Offers support in infra-structural development, staffing and human resources, business...
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    Customer Service and Sales Representative

    Job Brief

    • Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
    • In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. You should have a background in customer service and knowledge of our industry.
    • Goal: Your goal will be to help us safeguard our revenue and retain our customers.

    Responsibilities

    • Build relationships with key employees among customers
    • Building long-term relationships with key clients
    • Addressing customer concerns and complaints
    • Creating sales plans to generate revenue
    • Create plans to address clients’ business needs
    • Advise clients on creating profitable processes
    • Schedule regular meetings with customers to ensure they are satisfied
    • Act as point of contact for complaints and escalate issues as appropriate
    • Help sales team up-sell or cross-sell services and promote products.
    • Ensure both the company and clients adhere to contract terms
    • Study competition to find new ways to retain customers
    • Set sales and revenue targets and work diligently to meet them
    • Collaborate with internal teams (e.g. developers, trainers, sales, marketing, management) to address customers’ needs

    Requirements
    Areas of skills to work on:

    • Good experience as a Client Relations Manager or Relationship Manager
    • Proven track record of meeting and exceeding targets
    • Background in customer service; industry knowledge is a plus
    • Experience tracking relevant KPIs (e.g. customer satisfaction)
    • Proficient in MS Office, with working knowledge of CRM platforms
    • A customer-oriented attitude
    • Excellent communication and negotiation skills
    • Problem-solving aptitude
    • Ability to work well with a team
    • Qualification in Business Administration, Marketing, Computer Science field

    Opening Salary
    Between N50,000 - N70,000.

    Method of Application

    Interested and qualified candidates should send their CV to: jobs@mentapps.com Using the "Job Title" as the subject of the mail.

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