Customer Service and Sales Representative at Mentapp Solutions Limited

Job Brief

• Client Relations Manager to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.
• In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfil them. You should have a background in customer service and knowledge of our industry.
• Goal: Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

• Build relationships with key employees among customers
• Building long-term relationships with key clients
• Addressing customer concerns and complaints
• Creating sales plans to generate revenue
• Create plans to address clients’ business needs
• Advise clients on creating profitable processes
• Schedule regular meetings with customers to ensure they are satisfied
• Act as point of contact for complaints and escalate issues as appropriate
• Help sales team up-sell or cross-sell services and promote products.
• Ensure both the company and clients adhere to contract terms
• Study competition to find new ways to retain customers
• Set sales and revenue targets and work diligently to meet them
• Collaborate with internal teams (e.g. developers, trainers, sales, marketing, management) to address customers’ needs

Requirements
Areas of skills to work on:

• Good experience as a Client Relations Manager or Relationship Manager
• Proven track record of meeting and exceeding targets
• Background in customer service; industry knowledge is a plus
• Experience tracking relevant KPIs (e.g. customer satisfaction)
• Proficient in MS Office, with working knowledge of CRM platforms
• A customer-oriented attitude
• Excellent communication and negotiation skills
• Problem-solving aptitude
• Ability to work well with a team
• Qualification in Business Administration, Marketing, Computer Science field

Opening Salary
Between N50,000 - N70,000.