Telesales Manager at Opera Software

Location: Ikeja, Lagos

Responsibilities

• Coaching, inspiring and motivating a sales team.
• Ensuring the team meets the sales targets.
• Sales training, development, and performance management.
• A good understanding of the market dynamics in the respective sector.
• Developing sales strategies to guarantee success and growth.
• Developing and maintaining customer relationships
• Disciplined use of CRM system, communication and customer management.
• Handling customer complaints and enquiries.
• Monitoring random calls for quality assurance.
• Forecasting and analysing sales data.
• Regular reporting of KPI’s to directors
• Keeping to targets and managing KPI’s.

Required Skills

• Telesales experience
• Experience managing a team
• Excellent verbal and written communication skills
• Ability to prioritize and handle multiple tasks at any given time
• Detail oriented.