Customer Support Specialist - English at Bolt

Job Description

• We are looking for an experienced Customer Support Specialist, who will make it easy and effortless for all Bolt users regardless of their country of location.

What You'll be Doing

• Represent Bolt in any English spoken market
• Support all Bolt's users and help them get the most out of our apps
• Create loyal fans by showing them we really care
• Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support
• Be a key player in building a support team in a challenging growth environment

Requirements

• Understand what does outstanding customer support look like and be ready to go the extra mile
• Be ready to work in shifts
• Be always ready to put customers first, be passionate about helping others
• Be curious as to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt
• Be a hustler, not stopping after 20 obstacles a day
• Have excellent spoken and written English skills, any other language is a plus
• Be passionate about new technologies and ridesharing

Benefits

• Motivating compensation
• No corporate BS - we’re moving too fast for that
• Amazing personal growth experience at one of the fastest-growing startups in Europe & Africa
• Working with a motivated and talented international team, plus regular team events
• Working in one of the coolest offices in Lagos
• Impactful work - you’ll have a rare opportunity to build a product literally used by millions of people across the world.