IT Officer at Pivotage Consulting

Ref: OG/136/IT
Location: Ikoyi, Lagos
Type: Full Time
Reports to: Operations manager.

Summary/Objective

• The IT officer is to monitor and maintain the computer systems and networks of the organization to achieve better program management. S/he will be responsible for installing and configuring computer systems, diagnosing hardware and software faults and solve technical and applications problems.

Job Responsibilities

• Monitoring and maintaining the computer systems and networks within an organization.
• Installing and configuring computer systems, diagnosing hardware/software faults and solving technical problems.
• Analyzing call logs so you can spot common trends and underlying problems
• Designing and implementing new network solutions and/or improving the efficiency of current networks
• Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
• Procuring network equipment and managing subcontractors involved with network installation
• Configuring firewalls, routing and switching to maximize network efficiency and security
• Maximizing network performance through ongoing monitoring and troubleshooting
• Investigating and fixing faults in the network and updating network equipment to the latest firmware releases
• Reporting network status.
• Liaising with administration support staff to provide updates on anticipated administrative needs.
• Handling confidential and sensitive information.
• Effectively managing different communication channels: resolve customer complaints via all available channels.
• Supporting the establishment and function of project resource center and project information management.

Other Duties:

• Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Competencies

• Must be able to multitask and have Strong attention to details.
• Must have excellent organizational and problem solving skills.
• Must have a positive attitude, be self-motivated and have the ability to use own initiative.
• Must have excellent quality control skills.
• Must have excellent interpersonal and communication skills, adaptable to all levels of the organisation with the experience, confidence and credibility to communicate complex or specialist information to a non-specialist audience, facilitate workshops and deliver presentations.
• Must have experience exercising discretion and confidentiality with sensitive company information.
• Must be highly proactive with excellent time management skills and be able to work within set timescales and meet deadlines.

Job Requirements

• Candidate must have B.Sc in Computer Science or related studies
• Candidate must have not less than 3 years relevant work experience
• Candidate must be an analytical mind
• Candidate must be able to learn new technologies quickly
• Candidates must have good time management skills
• Candidate must have the ability to follow processes
• Candidate must have strong documentation skills